Christina Price
Rockville,VA
Summary
Organized Administrative Professional with 15 years of experience in high-volume operations. Skilled in coordinating documents and digital files to enhance workflow and productivity. Strong time management and multitasking capabilities drive consistent achievement of customer service targets and business objectives. Led initiatives to optimize procedures and enhance team performance.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Referral Agent
Keeton & Co.
Glen Allen, Virginia
09.2023 - Current
- Evaluated client needs to recommend appropriate services and solutions.
- Facilitated communication between clients and internal teams to streamline referrals.
- Collaborated with colleagues to improve referral processes and client satisfaction.
Caretaker
Private Care
Richmond, Virginia
08.2024 - 01.2026
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Assisted elderly clients with daily living activities and personal care.
- Monitored medication schedules and ensured timely administration.
- Provided companionship and emotional support to enhance well-being.
- Coordinated transportation for medical appointments and social activities.
- Maintained a clean and safe environment in client homes.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
Insurance Coordinator
Highland Springs Dental
Highland Springs, Va
01.2017 - 08.2020
- Verified patients' health insurance benefits and obtained pre-authorizations.
- Partnered with office team to prepare and file insurance claims.
- Followed up with insurance carriers on unpaid claims to obtain reimbursements.
- Used scheduling and reception management abilities to back up front-desk staff.
- Posted payments made by patients and insurance companies.
- Modified and updated policies and claims to account for changing beneficiaries, coverage amounts, and types of insurance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Receptionist
Dhakar Family Dentistry
Richmond, Va
09.2019 - 02.2020
- Answered incoming office calls over multi-line system and answered questions, took messages.
- Responded to emails.
- Schedule and confirm appointments.
- Updated and managed digital and physical office records.
- Supported the work of office staff by providing skilled clerical assistance.
- Knowledge of Dental terminology and procedure.
- Knowledge of Dental Insurance Companies.
- Discussed treatment plans and payment options.
- Knowledge in Dentrix Software.
Office Manager
Surya P. Dhakar D.D.S.
Glen Allen, Va
07.2014 - 10.2016
- Clerical duties such as answering phones, fax, email, etc.
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
- Supervised front end associates in fast-paced and demanding environment.
- Scheduled and confirmed patient appointments.
- Maintained aging report and outstanding claims.
- Discussed treatment plans and payment options with patients.
- Trained new employees in all aspects of office practices and procedures.
- Managed master office calendar covering appointments, meetings, etc.
- Implemented new filing systems to improve document organization.
- Facilitated communication between patients and dental professionals effectively.
- Maintained patient records and ensured confidentiality compliance.
Education
High School Diploma -
Hermitage High School
Richmond, VaSkills
- Personal hygiene maintenance
- Interpersonal relationships
- Transportation assistance
- Client evaluation
- Effective communication
- Attention to detail
- Microsoft office
- Multitasking
- Organization and time management
Certification
Virginia Real Estate License (Referral)
Timeline
Caretaker
Private Care
08.2024 - 01.2026
Referral Agent
Keeton & Co.
09.2023 - Current
Receptionist
Dhakar Family Dentistry
09.2019 - 02.2020
Insurance Coordinator
Highland Springs Dental
01.2017 - 08.2020
Office Manager
Surya P. Dhakar D.D.S.
07.2014 - 10.2016
High School Diploma -
Hermitage High School