Christina Pruett
Dawsonville
Summary
Results-driven Sales Manager with a decade of experience in developing sales strategies and enhancing customer relationships. Proven track record in increasing revenue and mentoring teams to achieve performance goals.
Overview
22
22
years of professional experience
Work History
Assistant Pre-K Teacher
Dawson Learning Center
Dawsonville, GA
10.2002 - 10.2006
- Facilitated engaging learning activities to enhance cognitive and social development in Pre-K students.
- Collaborated with lead teacher to create inclusive lesson plans that address diverse learning styles.
- Monitored student progress and provided individualized support to promote academic growth.
- Implemented classroom management strategies to maintain a positive and productive learning environment.
- Supported lead teacher in planning and implementing daily lesson plans.
- Utilized hands-on activities and engaging materials to inspire curiosity and creativity in young learners.
- Organized educational materials and resources to streamline lesson preparation and delivery.
- Supervised children during in-classroom activities and on the playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Facilitated snack time to promote healthy eating habits and social interaction among children. and nap hours.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Operated 15 passenger Transport van transporting children from elementary school to the afterschool program.
Customer Service Representative
Hilton Head Hospitality
Dahlonega, GA
11.2006 - 06.2009
- Assisted guests with inquiries and resolved issues to enhance overall satisfaction.
- Handled customer feedback effectively, contributing to service improvements and enhanced guest experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed reservations and maintained accurate booking records using property management software.
- Coordinated check-in and check-out procedures to ensure smooth guest transitions.
- Provided information on local attractions, dining options, and hotel services to guests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to streamline communication and improve service efficiency.
- Trained new staff on customer service protocols and best practices for guest interaction.
Customer Service Representative
Hilton Head Hospitality
Dahlonega, GA
09.2012 - 03.2014
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored inventory of supplies and equipment, ensuring readiness for daily operations.
Sales Manager
Top Notch Landscaping
Cumming, GA
09.2014 - 04.2024
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed and implemented sales strategies to increase revenue and market share.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Established strong relationships with clients, resulting in improved customer retention rates.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Monitored team performance metrics to ensure alignment with company goals and objectives.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Banks County Highschool
Banks County, GASkills
- Customer service
- Communication skills
- Relationship building
- Staff management
- Sales team training
- Performance goals
- Time management
- Process improvement
- Safety protocols
- Safe driving practices
- Clean driving record
- Valid Driver's license
- City and non-city driving
- Reliability
- Punctuality
Timeline
Sales Manager
Top Notch Landscaping
09.2014 - 04.2024
Customer Service Representative
Hilton Head Hospitality
09.2012 - 03.2014
Customer Service Representative
Hilton Head Hospitality
11.2006 - 06.2009
Assistant Pre-K Teacher
Dawson Learning Center
10.2002 - 10.2006
High School Diploma -
Banks County Highschool