Ciara Brown
Columbia,TN
Summary
Experienced supervisor with strong leadership and relationship-building skills. I'm also a fast learner, extremely driven and reliable.
Overview
8
8
years of professional experience
Work History
Assistant Pre-K Teacher
Williamson County Schools
Spring Hill, TN
08.2021 - 02.2022
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Carried out day-to-day duties accurately and efficiently
Customer Service
Costco Wholesale
Nashville, TN
11.2020 - 05.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Key Carrier
Marshalls
Evans, GA
11.2018 - 11.2019
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments
- Accepted and processed customer returns
- Opened inventory boxes and restocked shelves
- Oversaw team of 20 employees
- Opened and closed store 3 days per week by counting registers, making deposits and storing and filing all daily paperwork
Nanny
Self Employed Services
Augusta, GA
12.2017 - 11.2018
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Promoted language development skills through reading and storytelling
Shift Leader
Palm Beach Tan
Martinez, GA
11.2016 - 11.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Trained new employees and delegated daily tasks and responsibilities
Supervisor
Steel Creek
Tacoma, WA
06.2013 - 08.2014
- Supervised team of professionals
- Directed strategic initiatives to achieve great customer satisfaction
- Executed integrated advertising campaigns across multiple media channels.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Developed training, task and process guidelines and communicated clear and concise directions to employees
Lead House Keeper
Do It Right Cleaning Co.
Olympia, WA
08.2009 - 01.2012
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Performed spot-cleaning on furniture stains.
Education
Bachelor of Accountancy -
Purdue University
West Lafayette, IN03.2024
Skills
- Customer Service
- Membership Sales
- Cash Handling
- Exceptional Communicator
- Responding to Difficult Customers
- Ability to Be a Leader
- Group Assistance
- Daily Logs
- Ease with Computers and Technology
Timeline
Assistant Pre-K Teacher
Williamson County Schools
08.2021 - 02.2022
Customer Service
Costco Wholesale
11.2020 - 05.2021
Key Carrier
Marshalls
11.2018 - 11.2019
Nanny
Self Employed Services
12.2017 - 11.2018
Shift Leader
Palm Beach Tan
11.2016 - 11.2017
Supervisor
Steel Creek
06.2013 - 08.2014
Lead House Keeper
Do It Right Cleaning Co.
08.2009 - 01.2012
Bachelor of Accountancy -
Purdue University
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