Christina Pulkkinen
Beacon Falls,CT
Summary
Healthcare professional with track record of effective patient care management and team collaboration. Expertise in developing and implementing individualized care plans that meet diverse patient needs. Known for strong focus on achieving results and seamlessly adapting to changing healthcare environments. Skilled in communication, conflict resolution, and resource management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialized Care Manager
Connecticut Community Care
10.2024 - Current
- Conduct assessments to determine patient needs and develop care strategies under the Money Follows the Person Program with the State of Connecticut.
- Coordinate care plans for improving patient outcomes.
- Monitor patient progress to ensure effective care delivery.
- Develop personalized care plans for enhancing patient well-being.
- Collaborate with healthcare professionals, improving interdisciplinary communication.
Senior Long Term Services and Support Specialist
Connecticut Community Care
04.2022 - 04.2024
- Provided consult and care planning services for individuals and their families seeking expert guidance for long term care planning.
- Collaborated with a wide array of community providers in the development and implementation of the My Care Options program with the State of Connecticut.
Care Manager
Connecticut Community Care
12.2016 - 04.2022
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans under the State of Connecticut community based service programs to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
Care Manager Supervisor
Connecticut Community Care
03.2016 - 12.2016
- Proactively addressed potential barriers to effective care management, working collaboratively with staff and stakeholders to find solutions.
- Enhanced team performance by providing ongoing coaching, training, and support to Care Managers.
- Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
- Successfully managed caseloads while adhering to strict timelines, ensuring all clients received appropriate attention and support.
Hospice Social Worker
Hartford Health Care at Home
10.2015 - 03.2016
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Provided crisis intervention services for patients and families experiencing acute emotional distress during the end-of-life process.
- Facilitated effective communication between patients, families, and interdisciplinary team members to ensure a seamless hospice experience.
- Increased awareness of available hospice services within the community through targeted outreach initiatives and educational presentations.
Education
Master of Social Work - Administration & Gerontology
University of Connecticut
Storrs05-2000
Bachelor of Social Work - Clinical
Central Connecticut State University
New Britain, CT12-1994
Skills
- Case management
- Care coordination
- Patient advocacy
- Client assessments
- Crisis intervention
- Healthcare navigation
- Documentation management
- Risk assessment
- Care plan development
- Multidisciplinary teamwork
- Conflict resolution
- Elder care planning
Certification
Licensed Clinical Social Worker - LCSW
Certified Brain Injury Specialist - CBIS
Care Manager Certified - CMC
Timeline
Specialized Care Manager
Connecticut Community Care
10.2024 - Current
Senior Long Term Services and Support Specialist
Connecticut Community Care
04.2022 - 04.2024
Care Manager
Connecticut Community Care
12.2016 - 04.2022
Care Manager Supervisor
Connecticut Community Care
03.2016 - 12.2016
Hospice Social Worker
Hartford Health Care at Home
10.2015 - 03.2016
Licensed Clinical Social Worker - LCSW
Certified Brain Injury Specialist - CBIS
Care Manager Certified - CMC
Master of Social Work - Administration & Gerontology
University of Connecticut
Bachelor of Social Work - Clinical
Central Connecticut State University
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