Josue Hernandez Tinoco
Anaheim,CA
Summary
Accomplished Assistant Store Manager with more 8+ years working in retail sales management. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Cox Communications
Irvine, CA
07.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing store sales ratings.
Sales Associate
cox communication
Irvine, CA
03.2021 - 07.2022
- Explain and demonstrate product capabilities as well as offer suggestions based on customers wants and needs
- Meet or exceed targets regarding customer experience, sales and retention
- Assist with the opening/closing of one of our store retail environments
- Support your fellow sales agents when needed
- Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
Sales Associate
Sprint/TMOBILE
01.2016 - 03.2021
- Providing an excellent experience for customers with the upmost attitude
- Achieving goals that should be met as a sales rep as well as helping management as much as I can
- Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality and professionalism with existing and potential customers
- Educating and engaging customers through product demonstrations and qualifying questions
- Providing a great workplace with all sales reps, maintaining a clean environment with opening and closing procedures to keep the store running at its best.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ12.2026
High School Diploma -
Tustin High School
Tustin, CA06.2012
Skills
- Business Development
- Goals and performance
- Flexible Schedule
- Mentoring and Coaching
- Motivational Techniques
- Employee Scheduling
- Team Building and Leadership
- Hiring and Training
Timeline
Assistant Store Manager
Cox Communications
07.2022 - Current
Sales Associate
cox communication
03.2021 - 07.2022
Sales Associate
Sprint/TMOBILE
01.2016 - 03.2021
Bachelor of Science - Business
University of Phoenix
High School Diploma -
Tustin High School
Cox Coaching Academy
Two-week program that prepares Residential Sales leaders to lead their teams using basic and advanced coaching skills demonstrated and practiced during the program.