Christina Rackley
Lincolnton,NC
Summary
Dynamic store manager skilled in customer service, team leadership, and problem-solving. Proven ability to enhance store operations and implement effective sales strategies, resulting in increased revenue and improved team morale.
Overview
8
8
years of professional experience
Work History
Store Manager/ Commercial Manager
O'Reilly Auto Parts
06.2020 - Current
- Oversaw daily store operations and ensured compliance with company policies
- Managed inventory levels, optimizing stock availability and reducing excess
- Trained and mentored staff to enhance customer service and operational efficiency
- Implemented sales strategies that increased revenue through targeted promotions
- Fostered a positive work environment, resulting in improved team morale and retention
- Developed staff schedules to maximize coverage during peak business hours
- Analyzed sales data to identify trends and adjust merchandising accordingly
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Manager/ Commercial Manager
Pepboys Parts And Auto
05.2018 - 05.2020
- Assisted in managing daily operations and maintaining inventory accuracy.
- Supported staff training initiatives to enhance product knowledge and customer service skills.
- Executed merchandising strategies to optimize sales floor layout and product visibility.
- Coordinated with vendors to ensure timely delivery of parts and supplies.
- Monitored customer feedback to identify areas for service improvement and implemented solutions.
- Aided in the development of promotional materials to boost in-store marketing efforts.
- Ensured compliance with company policies and safety regulations during daily operations.
- Collaborated with management on process improvements to enhance operational efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06-2007
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
- Team leadership
- Store opening and closing
- Team leadership and coaching
- Cash management
Timeline
Store Manager/ Commercial Manager
O'Reilly Auto Parts
06.2020 - Current
Assistant Manager/ Commercial Manager
Pepboys Parts And Auto
05.2018 - 05.2020
High School Diploma -
Ashbrook High School