CHRISTINA RAMIREZ
PS 186 Dr. Irving A. Gladstone
Brooklyn,NY
1
Certification
9
years of professional experience
Compassionate and reliable school support professional with a strong foundation in student supervision, behavior guidance, and crisis-aware communication. Extensive experience in customer service and conflict resolution enhances the ability to build meaningful rapport with students, staff, and families. Currently pursuing a degree in Mental Health and Human Services, bringing a trauma-informed, student-centered approach to educational environments. Actively seeking opportunities within the NYC Department of Education, including roles as a paraprofessional, school aide, or student support professional.
Work History
School Aide
- Supervise students in classrooms, hallways, stairwells, cafeterias, and outdoor areas to maintain safety and structure
- Support classroom operations by preparing materials, organizing supplies, and assisting teachers with daily routines
- Guide student routine including transitions, line-ups, and schedule adherence
- Monitor lunchroom and recess, ensuring safety, conflict resolution, and positive peer interactions
- Assist with arrival and dismissal, maintaining safe and orderly student flow
- Provide behavior and emotional support, using redirection, encouragement, and positive reinforcement
- Perform clerical tasks such as copying, filing, distributing notices, and maintaining inventory
- Coordinate materials distribution for textbooks, classroom resources, and special programs
- Promote a positive school climate through communication, teamwork, and consistent support
- Assist in Organizing special family oriented events,such as art workshops and family playdates.
- Facilitate structured recess and game play, promoting teamwork, fair play, and social emotional skill building
Assistant Store Manager
3 Months- Trained and supported staff in customer service, store operations, and problem-solving
- Managed tills, change orders, money mailing, and inventory accuracy
- Organized floor sets and prepared merchandise for new releases
- Assisted store manager with PMOS, corporate communications, and store visits
- Delivered high-quality customer service and resolved escalated issues
- Styled clients and assisted with sizing needs
Cashier
3 Months- Operated POS systems and processed store and delivery orders
- Managed tills, cash wrap operations, and credit card payouts
- Performed opening/closing procedures and handled money drops
- Maintained store cleanliness and organization
Sales Associate
11 Months- Managed front-end operations and maintained store cleanliness
- Handled cash register, credit card machines, and bank drop-offs
- Trained new employees and supported staff performance
- Processed phone orders and in-store orders
- Prepared cookie trays, stacked cookies, and wrote on cakes
Education
Associate Degree - Mental Health & Human Services
- Dean's List 2025
- National Honor Society Nominee 2025
- Dean's list 2026
- National Honor Society nominee 2026
High School Diploma
Skills
Student supervision & safety monitoring
Instructional assistance
Behavior guidance & redirection
Emotional support & rapport-building
Conflict resolution & de-escalation
Child development awareness
Customer service & client relations
Time management & multitasking
Certification
- ATAS Teaching Assistant Exam – Completed (NYSTCE Assessment of Teaching Assistant Skills)
- ParaPro Assessment – Completed (ETS Paraprofessional Certification)
- Community Mental Wellness and Resilience Training (2025)
- KBCC Student SPARC Training (Spring 2025)
- Kingsborough Community College Cybersecurity Awareness
- DASA (Dignity for all students act) Workshop
- Child Abuse identification and reporting workshop
- Schools against violence in education workshop
- Domestic Violence Field Internship Presentation
Timeline
School Aide
PS 186 Dr. Irving A. Gladstone
12.2026 - CurrentRead More
Assistant Store Manager
Lane Bryant
08.2021 - 11.2021Read More
Cashier
The Original John's Deli
09.2018 - 12.2018Read More
Sales Associate
Kings Highway Bakery
09.2017 - 08.2018Read More
James Madison High School
High School Diploma
Read More
Kingsborough Community College
Associate Degree from Mental Health & Human Services
Read More