Christina Reese
Las Vegas
Summary
Academic advising and student support professional with a Bachelor of Science in Healthcare Administration and Policy. Experienced in providing personalized guidance, coordinating programs, and reviewing documentation to enhance student success. Demonstrated ability to support individuals from recruitment to program completion while effectively applying institutional policies. Proficient in record maintenance and collaboration with faculty and external partners to improve the overall student experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ryan White Health Educator
Dignity Health
Henderson
04.2025 - Current
- Screening clients to determine eligibility for Ryan White services (Part B, C, D) and State Services funding
- Educating clients on insurance basics, including Medicaid, Medicare Part D, and health insurance marketplace plans.
- Utilizing systems like RWISE to track eligibility, document interactions, and ensure grant compliance
- Aiding clients in gathering, scanning, and submitting required documentation for eligibility (e.g., income, residency, HIV status)
- Assist clients in filling out the Ryan White Part B application for initial certification and semi-annual recertification
- Follow up with clients for missing documents and completing the eligibility process; update demographics and profile details
Women's Health Educator
Dignity Health
06.2024 - 03.2025
- Engage with community organizations to promote health initiatives and expand outreach, increasing program participation
- Coordinate and manage multiple fitness/wellness programs, overseeing scheduling and material allocation
- Facilitate Enhanced Fitness promoting strength building, physical activity, and overall wellness among participants of varying fitness levels
- Promote cooking demonstrations and nutrition seminars in collaboration with our registered nurse and dietician, enhancing community knowledge of healthy eating and cooking practices
- Provides knowledge that is relevant to coping with illness promoting recovery to healthful living and appropriately involves the consumer in his/her healthcare decisions
- Ensures customers initial contact with the Wellness Center is one that fosters a sense of security and confidence
- Coordinate and led the Healthy Heart Program at the Wellness Center, educating participants on cardiovascular health, nutrition, and exercise, resulting in improved participant awareness and healthier lifestyle choices
Community Health Advocate
Dignity Health
08.2023 - 06.2024
- Conduct one-on-one counseling for over 100 individuals navigating the healthcare system, facilitating access to appropriate services
- Provide knowledge and resources to empower individuals in coping with illness, promoting recovery, and adopting healthy living practices
- Develop and maintain relationships with community partners to expand Medicare Assistance Program/Nevada Health Link scope
- Lead outreach activities targeting specific demographics within underserved communities to promote health initiatives
- Co-facilitate EnhanceFitness/Zumbini classes for up to 35 participants, employing effective teaching methodologies to ensure optimal learning and physical improvement outcomes
- Assess clients' eligibility for federal and state benefits programs
Central Support Specialist (Remote)
OABPO/Carbon Health Urgent Care
10.2021 - 08.2023
- Educated patients on healthcare protocols, including appointment scheduling, medication logging, and insurance procedures
- Maintained patient information meticulously to ensure effective follow-up and coordinated healthcare delivery
- Advocated for individual and community health needs within and outside the organization
- Utilized cultural competence to assist diverse populations in accessing healthcare services
- Collaborated with clinical providers to deliver patient and community education programs
- Coordinated comprehensive training sessions on PCR, antigen, and NAAT COVID tests to enhance understanding and proficiency
Customer Care Specialist
Tesla
Las Vegas
08.2018 - 08.2019
- Resolved customer-specific problems, collected payments, and consistently achieved a 100% QA score
- Successfully promoted Tesla products, including the Powerwall, increasing sales/ customer loyalty
- Led an email team, demonstrating strong interpersonal skills and conflict resolution expertise
- Contributed to the continuous improvement of Tesla's customer care processes and procedures by sharing insights and feedback gathered from 325 customer interactions
- Trained customers on Tesla's products, services, and innovative technologies to ensure a seamless ownership experience
- Led training sessions for fellow customer care specialists at Tesla, imparting in-depth knowledge of company policies, product features, and customer service best practices to ensure consistent delivery of exceptional support experiences across the team
Security Forces/ Senior Airman (E-4)
United States Air Force
08.2012 - 08.2018
- Taught classes/flight briefings for 15-20 airmen, delivering clear and engaging presentations on day-to-day operations and personnel safety
- Provided one-on-one education and mentorship to 12 military personnel, fostering professional development and mission readiness
- Served as a primary instructor for quarterly security forces training programs, imparting critical knowledge on weapons handling, tactical maneuvers, and force protection measures
- Conducted regular evaluations and assessments of 20 security forces training programs, identifying areas for improvement and implementing targeted remediation strategies
- Instructed training programs for schedulers within the military, equipping them with essential skills in coordinating personnel deployments, logistical planning, and resource allocation to enhance operational efficiency and readiness
Education
Bachelor of Science - Healthcare Administration and Policy
University of Nevada, Las Vegas
Las Vegas, Nevada12.2023
Skills
- Proficient in Microsoft and Google applications
- Privacy and HIPAA compliance
- Community outreach and health fairs
- Health promotion and education
- Problem solving and crisis intervention
- Training and program support
Certification
- Healthy Heart Program Facilitator Certification
- Enhanced Fitness
- Exchange Enrollment Facilitator through Department of Insurance
- Self Monitoring Blood Pressure Facilitator
- Powerful Tools for Caregiver's Class Leader
- Community Health Worker I Certification
Timeline
Ryan White Health Educator
Dignity Health
04.2025 - Current
Women's Health Educator
Dignity Health
06.2024 - 03.2025
Community Health Advocate
Dignity Health
08.2023 - 06.2024
Central Support Specialist (Remote)
OABPO/Carbon Health Urgent Care
10.2021 - 08.2023
Customer Care Specialist
Tesla
08.2018 - 08.2019
Security Forces/ Senior Airman (E-4)
United States Air Force
08.2012 - 08.2018
Bachelor of Science - Healthcare Administration and Policy
University of Nevada, Las Vegas