Cristina Hernandez
Winter Park
Summary
Experienced healthcare professional with over 10 years in case management, geriatrics, and program management. Skilled in leading interdisciplinary teams, managing complex client needs, and connecting individuals to vital health and community resources. Committed to delivering holistic support that enhances outcomes and fosters community connections.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
INTENSIVE CASE MANAGER - RYAN WHITE MAI
Center for Multicultural Wellness and Prevention
Orlando
08.2025 - Current
- Coordinated comprehensive services for clients living with or affected by HIV, connecting individuals with essential medical care, behavioral health services, housing assistance, benefits, transportation, and community resources.
- Manage an active caseload of approximately 40 clients, providing intensive, individualized case management and maintaining consistent contact to assess needs, monitor progress, and support continuity of care.
- Built trusted relationships through regular phone and in-person engagement, responding to changing needs while advocating for timely access to necessary services.
- Collaborate with healthcare providers, community agencies, and interdisciplinary partners to coordinate care, resolve barriers, and promote improved health and quality-of-life outcomes.
- Maintain accurate, timely case documentation and monitor client goals, referrals, service utilization, and follow-up activities while ensuring confidentiality and compliance with program requirements.
- Employed a culturally responsive, trauma-informed, and person-centered approach to empower clients, enhancing self-sufficiency and supporting long-term stability.
MULTIPLE POSITIONS - RESIDENT LIFESTYLE DIRECTOR
Watercrest Senior Living
Winter Park
10.2024 - Current
- Oversees therapeutic programs, fostering community and mental stimulation.
- Implemented monthly themed calendars to enhance social interaction and promote mental activity.
- Coordinates with interdisciplinary teams, optimizing resident care and satisfaction.
- Oversaw therapeutic programs that strengthened community ties and encouraged mental stimulation.
- Coordinated with interdisciplinary teams to enhance resident care and improve overall satisfaction.
MEMORY CARE DIRECTOR
Watercrest Senior Living
Viera
07.2024 - 10.2024
- Managed a secure, dementia-focused neighborhood ensuring residents' safety and dignity.
- Led care team training in Alzheimer's best practices and person-centered approaches, enhancing behavioral support for residents.
- Oversaw health documentation and conducted family meetings to coordinate care strategies.
- Developed inclusive programming that fostered seniors' autonomy and purpose, enriching their daily experiences.
- Organized community outreach events to connect with local residents and organizations. and volunteer programs to increase engagement with the greater Orlando area.
PROGRAM SPECIALIST
Watercrest Senior Living
Winter Park
09.2023 - 07.2024
- Planned and executed daily activities and special events, enhancing resident engagement and well-being.
- Supported residents in group and one-on-one activities, tailoring programming to meet individual physical and cognitive needs.
- Collaborated with the Life Enrichment/Activities Director to ensure smooth program delivery.
- Built trusting relationships with residents and encouraged participation based on personal interests.
- Collaborated with Life Enrichment/Activities Director to streamline program delivery and enhance resident experiences.
OFFICE MANAGER & SALES REPRESENTATIVE
Imperial Design Hall
Orlando
08.2022 - 04.2023
- Coordinated company operations and events for 75+ employees, ensuring smooth execution in fast-paced event venue.
- Created tracking systems for receiving, processing, and logging payments, enhancing payment management.
- Served as the primary contact for clients, providing assistance and information. for new and existing clients and maintained organized company records.
- Developed tracking systems for receiving, processing, and logging payments.
REGISTERED BEHAVIOR TECHNICIAN
Elemy Autism Care
Orlando
01.2022 - 08.2022
- Implemented individualized treatment plans for children with autism spectrum disorder.
- Delivered individualized instruction and behavior interventions for children with Autism and developmental disabilities, enhancing their learning experiences.
- Facilitated development of independence, functional communication, and adaptive living skills, while systematically collecting data to track client progress.
- Assisted in conducting behavioral assessments and observations to track progress.
- Collaborated with families to reinforce behavioral strategies at home and in community settings.
PERSONAL & PROFESSIONAL DEVELOPMENT COACH
Self-Employed
Orlando
05.2019 - 05.2022
- Led self-reflection exercises to deepen client understanding of personal goals., goal setting, and obstacle management to enhance client personal and professional growth.
- Facilitated coaching sessions focusing on goal-setting and accountability.
- Created tailored one-on-one programs that promoted client success and fostered long-term development.
- Conducted coaching sessions to guide clients in achieving their objectives. focusing on goal-setting and accountability.
- Evaluated client progress through regular assessments and feedback sessions.
Education
BACHELOR OF SCIENCE - HEALTH SCIENCES - PRE-CLINICAL
University of Central Florida
Orlando, FL 08.2015 - 05.2019
Skills
- Intensive Case Management
- Care Coordination
- Crisis Intervention
- Healthcare
- Senior Care
- Disability Support
- Program Management
- Microsoft Excel
- Microsoft Word
- PowerPoint
- Team Management
- Leadership
- Communication
Certification
- CDP Generalist
- RBT Certification
- First Aid
- CPR
- AED
- HIPAA
- HIV/AIDS Prevention Training
- QPR Certified
Languages
- English, Native
- Spanish, Native
Awards
- UCF Dean's List (6 semesters)
- UCF Scholars Grant (3 semesters)
- Florida Bright Futures Medallion
- Black and Gold Grant UCF
- Speaker at Convocation
Timeline
INTENSIVE CASE MANAGER - RYAN WHITE MAI
Center for Multicultural Wellness and Prevention
08.2025 - Current
MULTIPLE POSITIONS - RESIDENT LIFESTYLE DIRECTOR
Watercrest Senior Living
10.2024 - Current
MEMORY CARE DIRECTOR
Watercrest Senior Living
07.2024 - 10.2024
PROGRAM SPECIALIST
Watercrest Senior Living
09.2023 - 07.2024
OFFICE MANAGER & SALES REPRESENTATIVE
Imperial Design Hall
08.2022 - 04.2023
REGISTERED BEHAVIOR TECHNICIAN
Elemy Autism Care
01.2022 - 08.2022
PERSONAL & PROFESSIONAL DEVELOPMENT COACH
Self-Employed
05.2019 - 05.2022
BACHELOR OF SCIENCE - HEALTH SCIENCES - PRE-CLINICAL
University of Central Florida
08.2015 - 05.2019