Mayra A. Flores
Santee,CA
Summary
With strong problem-solving abilities, a constant thirst for knowledge, and exceptional communication skills, well-prepared to contribute to team success and drive positive outcomes. Embracing new challenges, actively working towards advancing the organization's objectives with unwavering dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Case Manager
City Heights Community Dev
San Diego, CA
06.2023 - Current
- Provide intensive case management services through client-centered approach to assure housing stability
- Manage high case load of clients to include eligibility criteria, intake, client needs assessment, goal setting, develop individual service plans, advocacy for client development, and follow-up services
- Establish new and maintain existing referral sources
- Assist households with life skills training, connect clients to community resources, review, update and modify housing support plans
- Maintain accurate client files, document case notes, and complete funder reports
- Identify and remain knowledgeable of program related resources: self-sufficiency benefits, employment opportunities, financial literacy, healthcare and behavioral health services and childcare
- Provide early intervention to address concerns that may jeopardize housing
- Submit financial requests to funders to stabilize households, maintain communication with property managers and landlords, deliver checks for clients, schedule appointments
Case Manager
California State Unemployment (EDD)
San Diego, CA
04.2022 - 04.2023
- Performed client interviews via phone to assess benefit eligibility.
- Collaborated with client employers to ensure accurate benefit assessment.
- Evaluated eligibility benefits in alignment with state regulations and laws.
- Prepared and submitted DE2403 forms for eligibility confirmation.
- Utilized OTECH, CUBS, and EDD to collect data for case management.
Mental Health Case Manager (MHCM)
Clinicas Del Camino Real Inc.
Oxnard, CA
04.2020 - 04.2022
- Supported individuals experiencing mental health issues and addiction challenges.
- Perform routine screenings to evaluate depression, anxiety, and substance use disorders.
- Collaborated with patient, Primary Care Provider, Mental Health Provider and Health Educator to coordinate services.
- Recorded comprehensive data related to sexual health and family planning topics.
- Actively engaged in comprehensive safety programs.
- Coordinated between primary care and mental health professionals to manage treatment-related inquiries.
- Coordinated access to community services based on individual requirements.
Health Educator Case Manager
Clinicas Del Camino Real Inc.
Oxnard, CA
04.2018 - 04.2020
- Enrolled clients in multiple health programs including Presumptive Eligibility for Pregnant Women, F-PACT, EWC, BCCTP, and CPSP Provider.
- Documented encounters thoroughly to meet set targets during each month.
- Facilitated completion of Disability, Paid Family Leave, and Patient Assistance Program forms.
- Delivered comprehensive education on chronic conditions like Diabetes, Cholesterol issues, Hypertension, Asthma, and strategies for Smoking Cessation.
- Provided prenatal and post-partum education to women, men, teens and pediatric patients.
- Conduct health screenings on Blood Pressure, Glucose, Cholesterol, Height and Weight Measurements, BMI, Vision, and Bone Density
- Conducted educational classes on child illness management and oral health.
- Conduct Hospital Tours
Patient Service Representative III (Mental Health)
Clinicas Del Camino Real Inc.
Oxnard, CA
12.2013 - 04.2020
- Ensured compliance with HIPAA guidelines on a daily basis.
- Facilitated registration process through effective management of Nextgen.
- Assist patients with enrolling them to assistance programs such as: Presumptive Eligibility for Pregnant Women, F-Pact, EWC, CHDP, IMPACT and Sliding Fee
- Ensure all PM160s are completed accurately on schedule.
- Managed incoming calls using a multi-line phone system.
- Executed end-of-day deposit procedures without discrepancies.
- Managed medical records efficiently.
- Coordinated psychotherapy sessions for OB patients based on PHQ-9 and GAD-7 assessments.
- Collaborated with OBGYN and Health Educators on referrals for obstetrics patients.
- Trained across Mental Health, Medical: OBGYN, Dental, and Optometry departments.
Education
Bachelor Degree - Project Management and Administration
ITT Technical Institute
Oxnard, CA09.2016
Associate Degree - Criminal Justice
ITT Technical Institute
Oxnard, CA06.2013
Skills
- Bilingual: Fluent in Spanish and English
- Organizational Skills
- Operations Management
- Excellent Customer Service
- Intensive Case Management
- Documentation and Data Entry
- Knowledge of Human Services
- Proficient in MS Word, Excel, PowerPoint, Outlook, Nextgen, EHR, ETO, Salesforce
Timeline
Case Manager
City Heights Community Dev
06.2023 - Current
Case Manager
California State Unemployment (EDD)
04.2022 - 04.2023
Mental Health Case Manager (MHCM)
Clinicas Del Camino Real Inc.
04.2020 - 04.2022
Health Educator Case Manager
Clinicas Del Camino Real Inc.
04.2018 - 04.2020
Patient Service Representative III (Mental Health)
Clinicas Del Camino Real Inc.
12.2013 - 04.2020
Associate Degree - Criminal Justice
ITT Technical Institute
Bachelor Degree - Project Management and Administration
ITT Technical Institute