Adriana Aleman
El Paso
Summary
Dedicated case manager skilled in trauma-informed care and bilingual communication. Proven ability to enhance client support and streamline documentation processes, contributing to improved outcomes in youth care.
Overview
5
5
years of professional experience
Work History
Case Manager
Compass Connections
El Paso
06.2025 - Current
- Maintains accurate case records and documentation for compliance purposes
- Educates clients and their families about their rights and available community resources.
- Contributes to weekly treatment team meetings and federal case staffings, leading to improved collaboration and case outcomes.
- Utilizes case management software and databases for efficient information tracking.
- Participates in team meetings to discuss case updates and share insights collaboratively.
- Monitors client progress through regular follow-up meetings and check-ins.
Case Manager
Southwest Key Programs
El Paso
06.2024 - 03.2025
- Facilitated 50+ intake interviews with youth and families, establishing eligibility and care options efficiently.
- Conducted in-depth interviews with families and sponsors, evaluating over 50 placements for optimal suitability.
- Conducted 30+ intake assessments, developed service plans within ORR timelines, optimizing client support.
- Partnered with pro bono attorneys to deliver Know Your Rights presentations to over 200 community members, enhancing their legal awareness.
- Managed 200+ client records in ETO, ensured timely submission of reunification packets, increasing processing speed by 15%.
- Contributed to weekly treatment team meetings and federal case staffings, leading to improved collaboration and case outcomes.
- Coordinated transportation and managed 50+ appointments monthly, improving client accessibility to services.
Youth Care Worker
Southwest Key Program
El Paso
01.2022 - 06.2024
- Supervised and provided care for 15 youth daily in shelter settings, ensuring a safe environment.
- Spearheaded comprehensive documentation of supervision logs and behavioral reports, boosting team efficiency by 20%.
- Facilitated 50+ family phone calls monthly to enhance youth emotional well-being and strengthen support connections.
- Facilitated transportation for over 50 youth to reunification and court appointments, ensuring timely attendance.
- Implemented behavior modeling strategies to cultivate a safe and positive environment, boosting team morale.
Case Aide
Continuity Global Solutions
El Paso
12.2021 - 01.2022
- Collaborated with clinicians and case managers to enhance documentation processes, improving client support.
- Streamlined record-keeping for over 100 youth, increasing timeliness of mental health referrals by 30%.
Substitute Teacher
Canutillo Independent School District
El Paso
02.2021 - 04.2021
- Delivered classroom instruction based on teacher's lesson plans, ensuring continuity of learning.
- Supported students with special needs by implementing individualized education plans, promoting inclusive education.
- Fostered a safe and engaging classroom environment, boosting student participation by 25%.
- Led and mentored 30+ students in absence of regular teachers, creating positive learning environment.
Education
Bachelor of Arts - Anthropology
The University of Texas At El Paso
El Paso, TX12-2019
Bachelor of Arts - Associate of Arts
El Paso Community College
El Paso, TX05-2012
Skills
- Case management
- Knowledge of ORR policies
- Trauma-informed care
- Child welfare practices
- Bilingual: Fluent in English and Spanish (written and spoken)
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong communication, documentation, and interpersonal skills
Timeline
Case Manager
Compass Connections
06.2025 - Current
Case Manager
Southwest Key Programs
06.2024 - 03.2025
Youth Care Worker
Southwest Key Program
01.2022 - 06.2024
Case Aide
Continuity Global Solutions
12.2021 - 01.2022
Substitute Teacher
Canutillo Independent School District
02.2021 - 04.2021
Bachelor of Arts - Anthropology
The University of Texas At El Paso
Bachelor of Arts - Associate of Arts
El Paso Community College