Shalonda Grier
Altamonte Springs,USA
Summary
Accomplished and certied professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care. Compassionate case management professional with extensive social services experience.
Overview
22
22
years of professional experience
Work History
Intensive Case Manager (Ryan White)
Miracle of love Inc
Orlando, Florida
09.2023 - Current
- Provided compassionate and culturally competent support to clients living with HIV, fostering a safe environment for open communication.
- Educated clients on HIV management and prevention strategies, increasing understanding and adherence to treatment protocols.
- Coordinated access to necessary healthcare services and resources, ensuring clients received comprehensive care.
- Maintained confidentiality and professionalism while handling sensitive client information to build trust and rapport.
- Collaborated with local health departments to coordinate testing events and increase awareness of HIV prevention strategies.
- Collaborated with healthcare providers to ensure effective service delivery.
- Facilitated support groups to enhance client engagement and social skills.
- Collaborated with social workers to address family challenges effectively.
Targeted Case Manager
Optimum Health Care
Orlando, Florida
01.2018 - 02.2023
- Organized educational workshops focused on mental health awareness topics within the community.
- Provided supportive counseling services to individuals in crisis situations.
- Implemented evidence-based practices such as cognitive behavioral therapy or dialectical behavior therapy.
- Conducted assessments of client needs to determine appropriate interventions and resources.
- Identified potential barriers that impede successful outcomes for clients and provided solutions-focused strategies.
- Facilitated group therapy sessions for clients dealing with mental health issues.
- Facilitated communication between clients, families, and multidisciplinary teams.
- Advocated for clients' rights and needs within the healthcare system.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
Home Health Care Provider
HomeWell Care Services
Clermont, Florida
07.2015 - 10.2017
- Provided companionship and emotional support to patients and families.
- Promoted activities of daily living by assisting with dressing, grooming, and bathing.
- Provided home health care services to elderly patients with chronic conditions, demonstrating strong interpersonal and communication skills.
- Cultivated positive relationships between family members by providing education about the illness process.
Team Leader Manager
Advance Auto Parts
Orlando, Florida
04.2004 - 05.2015
- Managed daily operations of the department, including personnel management and budgeting responsibilities.
- Encouraged creativity among the team while maintaining focus on achieving overall business objectives.
- Assessed employee training needs based on company objectives and provided necessary resources accordingly.
- Utilized strong communication skills to build relationships with internal stakeholders.
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly.
Education
Bachelor Of Science (B.S.) - Human Services
Columbia College
Columbia, USA 08.2017 - 01/2019
Skills
- Client Intake
- Social Worker
- Activities
- Family Advocate
- Care coordination
- Treatment advocacy
- Resource identification
- Psychosocial
- Evaluations
- Patient Assessments
- Treatment Options
- Treatment
- Recommendations
Timeline
Intensive Case Manager (Ryan White)
Miracle of love Inc
09.2023 - Current
Targeted Case Manager
Optimum Health Care
01.2018 - 02.2023
Bachelor Of Science (B.S.) - Human Services
Columbia College
08.2017 - 01/2019
Home Health Care Provider
HomeWell Care Services
07.2015 - 10.2017
Team Leader Manager
Advance Auto Parts
04.2004 - 05.2015