Christina Renew
Summary
Friendly Help Desk Technician with 6 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inventory Administrator
DHL Supply Chain
02.2022 - Current
- Streamlined inventory processes by implementing efficient tracking and documentation systems.
- Reduced overstock and maintained optimal inventory levels with meticulous record-keeping and strategic planning.
- Collaborated with quality control teams to address any issues related to product defects or recalls, protecting the company''s reputation and customer satisfaction.
- Enhanced warehouse organization by redesigning storage layouts for maximum space utilization.
- Coordinated with suppliers, ensuring timely deliveries and accurate order fulfillment for improved supply chain efficiency.
- Collaborated with procurement teams to analyze stock trends, optimizing purchasing decisions and preventing stockouts.
Customer Service Delivery Team Member
Amazon
08.2018 - 02.2022
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Streamlined customer service processes for increased efficiency and reduced wait times.
- Collaborated with team members to identify areas of improvement in service delivery, resulting in higher customer retention rates.
- Provided exceptional customer support by utilizing active listening skills and empathy to understand customer needs fully.
- Managed a high volume of inbound calls, maintaining professionalism under pressure to resolve customer inquiries effectively.
IT Help Desk Technician
Skilled Manufacturing Inc.
04.2001 - 08.2018
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
Education
No Degree - Computer Science And Programming
Northwestern Michigan College
Traverse City, MISkills
- Problem Solving
- Attention to Detail
- Time Management
- Customer Service
- Organizational Skills
- Computer Literacy
- Team Collaboration
- MS Office
- Application Support
- Remote Support
- Complaint Handling
Certification
- MS Excel,
Timeline
Inventory Administrator
DHL Supply Chain
02.2022 - Current
Customer Service Delivery Team Member
Amazon
08.2018 - 02.2022
IT Help Desk Technician
Skilled Manufacturing Inc.
04.2001 - 08.2018
No Degree - Computer Science And Programming
Northwestern Michigan College
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