Christina Rennie

• Managed a multi-state territory
• Clear and concise communication with book fair hosts to plan and execute a profitable book fair for their community or school
• Consistently achieved and surpassed revenue and fair count goals
• Built lucrative, long-term client relationships
• Ensured customer satisfaction by providing timely responses and support
• Used solution selling skills and sales knowledge to prospect new business.
• Use of and knowledge in Salesforce and Microsoft Suite

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Opened accounts based on customer financial needs
• Loan closing trainee
• Existing account maintenance and general transactions.

• Opened 1st ever specialty store for the company in the St.

Louis Zoo

• Collaborated with merchandising team to develop specialty assortment and to customize the store to Zoo clientele
• Developed Zoo partnerships that allowed us to expand personally and professionally within the organization
• Managed a staff of 20+ associates
• Achieved and consistently surpassed sales goals set by company for a new concept store while exceeding company expectations in customer service standards
• Assessed and delivered associate reviews, coaching to continuous growth among employees
• Developed new initiatives surrounding customer service and conversion
• Composed new training manual for inventory pilot program
• Promoted from within.

• Built employee knowledge with training and mentoring
• Assisted with training staff on all internal operational functions
• Coached employees on customer service and selling techniques
• Performed regular audits of merchandise displays and stock levels
• Led floor sets following plan-o-grams to update store appearance.
• Promoted from within