CHRISTINA REYES
Tucson,AZ
Summary
Im a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Full-Time Babysitter
In Home Daycare
Tucson, AZ
02.2024 - Current
- Developing creative ways to encourage learning through everyday experiences.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Engaging in age-appropriate activities like reading stories or playing games.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Helping older children with homework assignments as directed by parents.
- Transporting children to school, sports activities, or other engagements when necessary.
- Establishing trust through consistent communication with both parents and kids.
- Completing light housekeeping tasks such as tidying up toys and books.
- Remaining alert at all times while caring for multiple children simultaneously.
- Greeting parents upon arrival home from work and providing updates on the day's events.
- Providing a safe environment for children to explore their curiosity and creativity.
- Assisting with meals, snacks, and bedtime routines for the children.
Loss Prevention
Walgreens
Tucson, AZ
01.2023 - 12.2023
- Trained new asset protection staff members on loss prevention techniques.
- Analyzed loss prevention data to identify trends in theft incidents.
- Maintained documents of all loss prevention activity.
- Trained store personnel on proper loss prevention protocols and procedures.
- Enforced loss prevention protocols when dealing with suspicious activities.
- Adhered to company policies regarding loss prevention procedures.
- Verified that all products were properly labeled before stocking them onto shelves.
- Maintained knowledge of current sales promotions, policies regarding payment and exchanges, and security practices.
- Answered customer inquiries about merchandise and services.
Shift Leader
Wienerschnitzel
Tucson , Arizona
02.2022 - 09.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Daycare Teacher
Small Miracles
Tucson, AZ
01.2019 - 01.2022
- Instructed children in health and personal habits, such as eating, resting and toileting
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication
- Developed age-appropriate activities and programs for children infant to 12 years old
- Promoted sensory development by providing access to different textures
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Made nutritious breakfasts, lunches, dinners and snacks for children
- Allowed for ample outdoor recreation time to support physical development
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Consulted with parents to build and maintain positive support networks and support continuing education strategies
- Engaged with children on individual basis to build positive relationships and promote learning
- Implemented curriculum to enhance classes with learning-focused activities
- Helped new preschool children get used to classes by giving one-on-one support.
Lead Cashier/Custard Closer
Culvers
Tucson, AZ
01.2017 - 07.2018
- Efficiently prepared custard and other menu items for guests
- Cleaned food preparation areas, tools and equipment
- Inspected kitchen equipment and appliances 2 times a day, 7 days per week to verify functional operation
- Prepared beverages and filled food orders for customers
- Assisted customers by answering questions and fulfilling requests
- Moved and lifted heavy loads of merchandise for our custard machines
- Kept all aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Processed payments and counted change to complete transactions
- Provided primary customer support to internal and external customers.
- Established processes to ensure efficient workflow throughout the organization.
- Provided excellent customer service throughout the entire process.
Customer Service Representative
Savers
Tucson, AZ
08.2016 - 03.2017
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Stocked merchandise every hour, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Resolved issues over phone with 100-200 customers daily.
Shift Manger/Cashier Team Lead
Eegee's
Tucson, AZ
06.2014 - 09.2015
- Assisted customers in choosing menu items by providing food complementing information
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products
- Promoted customer loyalty by efficiently handling food and service complaints
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
- Performed shift change tasks each day to keep store efficient and neat
- Processed payments and counted change to complete transactions
- Operated as full-service food provider in Eegee's by taking orders, preparing meals and collecting payments
- Filled and mixed soft drinks, water and ice beverages
- Trained team members to prepare sandwiches and other items according to instructions
- Assisted guests, including offering personable greetings and taking orders.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Responded quickly and effectively to emergency situations as they arose.
- Trained new employees on company policies, procedures, and job responsibilities.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Ace Manager
Little Caesars Pizza
Tucson, AZ
07.2013 - 09.2015
- Consistently provided friendly service to promote better customer engagement
- Greeted customers promptly and took orders to keep flow of traffic moving
- Prepped food items for later use to save staff time during busy hours
- Promoted customer loyalty by efficiently handling food and service complaints
- Prepared all food orders within a 3 minute time frame
- Processed payments and counted change to complete transactions
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Trained as a Ace Manager and provided back-up coverage to provide customers with optimal support
- Counted cash in register drawer at beginning and end of shift
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pizzas
- Cleaned food preparation areas, tools and equipment.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
Tucson Preparatory School
Tucson, AZ06.2019
Skills
- Good Listening Skills
- Friendly Personality
- Behavior Management Techniques
- Emotionally Supportive
- Emergency Procedures
- Infant, Toddler and Preschool Curricula
- Exceptional Organizational Skills
- Arts, Crafts and Games
- Parent Communication
- Group Leadership
- Meal Planning and Preparation
- Child Supervision
- Child Development
- Cleaning Requirements
- Safety awareness
- Emotional development
- Behavior Monitoring
- Light Housekeeping
- Positive and Professional
- Special Needs Experience
- Age-Appropriate Activities
- Strong Work Ethic
- Credit and cash transactions
- Customer Assistance
- Sales expertise
- Training and coaching
- Cash Handling
- Operations Monitoring
- Loss Prevention
- Rules Enforcement
- Employee Training
- Team motivation
- Positive Attitude
Certifications
- FingerPrint Clearance Card
Timeline
Full-Time Babysitter
In Home Daycare
02.2024 - Current
Loss Prevention
Walgreens
01.2023 - 12.2023
Shift Leader
Wienerschnitzel
02.2022 - 09.2023
Daycare Teacher
Small Miracles
01.2019 - 01.2022
Lead Cashier/Custard Closer
Culvers
01.2017 - 07.2018
Customer Service Representative
Savers
08.2016 - 03.2017
Shift Manger/Cashier Team Lead
Eegee's
06.2014 - 09.2015
Ace Manager
Little Caesars Pizza
07.2013 - 09.2015
High School Diploma -
Tucson Preparatory School