Christina Reynolds

• Managed timely and effective replacement of damaged or missing products.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Educated customers about billing, payment processing and support policies and procedures.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Boosted customer service satisfaction ratings through consistent quality control.
• Monitored customer service operations to confirm compliance with quality standards.
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• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Cross-trained and provided backup support for organizational leadership.
• Trained new personnel regarding company operations, policies and services.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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• Promoted available products and services to customers during service, account management, and order calls.
• Cross-trained and backed up other customer service managers.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Performed various clerical duties by filing and faxing documents and creating customer databases.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
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• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Approved and terminated customer contracts upon request.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Generated customer service reports to track customer satisfaction.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Escalated complicated customer account issues to supervisors and help desk workers.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Sought ways to improve processes and services provided.
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• Developed and updated databases to handle customer data.
• Gathered and analyzed customer feedback to inform product and service improvements.
• Anticipated responses and prepared clear and articulate answers.
• Promoted customer loyalty programs to increase customer retention and repeat purchases.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.