Isabelle Mclean
Cicero,IN
Summary
Dedicated employee with a strong work ethic and exceptional interpersonal skills. Proven ability to thrive under pressure while adapting to new challenges. History of consistently meeting company objectives through effective and organized practices.
Overview
7
7
years of professional experience
Work History
Server
Sagamore Golf Club
Noblesville, IN
05.2018 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Assisted in training new servers on club policies and service standards.
- Operated beer cart on golf course, providing drink services to players.
- Managed cash handling and processing of customer payments efficiently.
- Set up and broke down dining room for special events and functions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Internship - Crisis Intervention
A Better Way
Muncie, Indiana
08.2023 - 12.2023
- Managed a 24-hour crisis hotline, offering immediate support and counseling to callers.
- Advocated for clients, assisting in accessing necessary social services and resources.
- Maintained accurate documentation of interactions and interventions provided.
- Conducted immediate crisis assessments to determine risk levels and necessary interventions.
- Conducted daily calls to older, disabled, or homebound clients to confirm medication adherence and provide support
- Facilitated client onboarding by preparing rooms, cooking meals, and supporting childcare efforts.
Education
Bachelor of General Studies - Minor in Counseling
Ball State University
Muncie, IN12-2024
Skills
- High volume dining
- Hospitality service expertise
- Responsible beverage service
- Positive guest interactions
- Strong work ethic
- Beverage cart setup
- Supply restocking
- Cash handling
- Cleanliness standards
- Crisis intervention
- Client advocacy
- Documentation management
- Risk assessment
Timeline
Internship - Crisis Intervention
A Better Way
08.2023 - 12.2023
Server
Sagamore Golf Club
05.2018 - Current
Bachelor of General Studies - Minor in Counseling
Ball State University