Lauren Burns
Boynton Beach,FL
Summary
High-energy, hardworking customer service professional with 15 years of experience in the service industry. Nine years of FINE DINING experience with sommelier training. People-oriented and dependable professional with strong dedication to providing an exceptional experience for customers while cultivating a positive image of the company. Proven ability to listen attentively, solve problems quickly and efficiently, as well as create high-quality professional relationships with all customers and coworkers.
Overview
9
9
years of professional experience
Work History
Server
Dave & Buster's
Myrtle Beach, SC
01.2018 - 04.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
Server
Sea Captain's House
Myrtle Beach, SC
03.2016 - 01.2018
- Fine Dining
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Server
Chestnut Hill Restaurant
Myrtle Beach, SC
05.2012 - 03.2016
- Fine Dining
- Sommelier training everyday during pre-shift meetings.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Arts - Communications
Coastal Carolina University
Conway, SC05.2011
Skills
- Fine Dining Customer Service
- Liquor, Wine and Food Service
- Point of Sale (POS) System Operations
- Wine Pairings
- Effective Customer Upselling
- High-Volume Dining
- Menu Memorization
- Upselling and Cross Selling
- Specials Promotion and Upselling
- Relationship Building
- Menu Recommendations
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Service-Oriented
- Team Player
- Workflow Coordination
- Point of Sale Systems
- High Volume Dining
- Staff Training
- Customer Service and Rapport
- Warm and Friendly
- High Energy and Stamina
References
- Chris Rossi: Owner/ Supervisor, Top Notch Seamless Gutters, (843)796-6119
- Hannah Owens: Server Manager, Dave & Buster's, (843)945-3500
- Marissa Bazinet: Server Manager, Sea Captain's House, (843)448-8082
Timeline
Server
Dave & Buster's
01.2018 - 04.2021
Server
Sea Captain's House
03.2016 - 01.2018
Server
Chestnut Hill Restaurant
05.2012 - 03.2016
Bachelor of Arts - Communications
Coastal Carolina University
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