Leeta Jefferson
Winnetka,CA
Summary
Proven hospitality professional with extensive experience in high-volume dining and team coordination, notably at Fogo de Chao. Skilled in Aloha POS systems and demonstrating critical thinking and effective communication. Ensured exceptional customer service and satisfaction in fast-paced environments. Strong focus on teamwork and adaptability. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. A natural leader open to constructive criticism while preforming healthy communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Fogo De Chão
09.2023 - Current
- Punctual & reliable and willing to help if anyone needs assistance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages to all 7 tables in the section while having focused attention to customer needs.
Day Camp Director
Bck2Basics
07.2018 - 09.2023
- Oversaw team of counselors and support team members and kids ages through 6 months - 10 years of age.
- Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
- Prepared and served the kids snacks and lunches daily.
- Coached and mentored camp counselors and instructors in effective strategies for relating to students.
Server/Bartender
Hot N Juicy
08.2019 - 09.2022
- Worked with POS system to place almost 300 orders daily, manage bills, and handle payments from tables and take out orders.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to clean, restock supplies, ice, trays, delivery bags, etc.
Server/Host
Kisho
02.2016 - 07.2019
- Handled high-pressure situations with composure, effectively managing 4 to 7 large parties daily or unexpected events during busy shifts.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Improved dining experience by providing prompt, attentive service to guests.
Front Desk Coordinator
Californias PKKA Karate Studio
08.2015 - 10.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained accurate records of 50 plus visitor logs for security purposes and compliance with company policies.
Education
High School Diploma -
Golden Valley High School
Canyon Country06.2016
Skills
- Dependable and Responsible
- Healthy Communication skills
- Organization and Management
- Team Building
- Hospitality service expertise
- High volume dining
- Hospitality service expertise
- High volume dining
- Hospitality service expertise
- High volume dining
- Hospitality service expertise
- High volume dining
- Hospitality service expertise
- High volume dining
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Server
Fogo De Chão
09.2023 - Current
Server/Bartender
Hot N Juicy
08.2019 - 09.2022
Day Camp Director
Bck2Basics
07.2018 - 09.2023
Server/Host
Kisho
02.2016 - 07.2019
Front Desk Coordinator
Californias PKKA Karate Studio
08.2015 - 10.2018
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
High School Diploma -
Golden Valley High School
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