Microsoft 365
Open To Work
Hi, I’m
Christina Rhew
Customer Success Operations Manager
Hillsborough,NC
Summary
Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
years of professional experience
4
Certifications
Work History
GrowPathDurham
Customer Success Manager
2022.05 - 2026.04 (3 education.years_Label & 11 education.months_Label)
Job overview
- Conducted regular client check-ins to assess satisfaction and gather feedback.
- Collaborated with cross-functional teams to resolve customer issues, improving client experience.
- Developed custom solutions aligned with individual business objectives.
- Utilized CRM tools to track interactions and report on goal progress, ensuring alignment with success objectives.
- Established and monitored key performance indicators for customer success.
- Trained customers on product features and best practices to enhance overall experience.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Coached team members on best practices for exceptional customer service.
GrowPathDurham
Sales Development Representative
2020.04 - 2022.05 (2 education.years_Label & 1 education.month_Label)
Job overview
- Executed targeted outreach and personalized communication to engage potential clients.
- Conducted cold calls and digital strategies to enhance lead generation efforts.
- Identified prospects through cold calling, email campaigns, and social media outreach.
- Nurtured existing prospects and generated new leads via outbound phone calls and emails.
- Managed lead qualification process to ensure high-quality sales opportunities.
- Scheduled meetings between potential clients and sales executives for follow-up discussions.
- Collaborated with sales team to build robust sales pipeline and address prospect needs.
- Utilized CRM software to track interactions and analyze performance metrics.
GrowPathDurham
Executive Assistant
2019.06 - 2020.04 (10 education.months_Label)
Job overview
- Managed executive schedules and coordinated meetings for leadership team.
- Supported travel arrangements and itineraries for senior executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Streamlined office operations by implementing new document management systems.
- Facilitated communication between departments to ensure project alignment.
- Collaborated with cross-functional teams to organize company events and conferences.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Coordinated with internal departments to facilitate smooth day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Managed daily invoices, reports and proposals.
- Monitored incoming emails and responded accordingly in a timely manner.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Assisted in developing policies and procedures pertaining to office administration matters.
- Managed and tracked expenses to ensure adherence to company budget.
- Ensured successful catering management for events by overseeing food and service arrangements.
- Developed effective filing systems for easy retrieval of information when needed.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Executed special projects based on requests from executive team and board members, enhancing project alignment.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
Law Offices of James Scott FarrinDurham
Paralegal
2016.06 - 2019.06 (3 education.years_Label)
Job overview
- Communicated with clients to gather information and provide timely case updates, enhancing client understanding of case progress.
- Filed documents with courts in compliance with legal procedures and deadlines.
- Maintained confidentiality of sensitive client information throughout all processes.
- Maintained client files according to established protocols.
- Advised clients on procedural matters related to their cases.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Utilized legal software and databases for efficient case management and thorough legal research, supporting case preparation.
- Drafted correspondence to clients and other attorneys.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Advised attorneys on case outcomes based on legal precedents and personal research, contributing to informed legal strategies.
- Met with clients and attorneys to discuss case details and evidence.
- Processed closing documents and transactional documents for legal review.
- Contacted witnesses and scheduled interviews and evaluations.
Sharpe Law FirmDurham
Paralegal
2013.10 - 2016.06 (2 education.years_Label & 8 education.months_Label)
Job overview
- Assisted attorneys in trial preparations by compiling and organizing evidence for presentation.
- Managed discovery process, drafting documents and coordinating production efficiently.
- Communicated with clients to gather information and provide timely case updates.
- Filed documents with courts, adhering to legal procedures and deadlines.
- Drafted discovery responses, including interrogatories and requests for production.
- Organized trial exhibits by preparing necessary materials and documentation.
- Conducted comprehensive legal research to inform litigation strategies and enhance case preparation.
- Attended court proceedings to observe trials and hearings.
Sessoms & RogersDurham
Legal Assistant
2011.03 - 2013.09 (2 education.years_Label & 6 education.months_Label)
Job overview
- Supported attorneys by conducting research and preparing documents for civil litigation, enhancing case readiness.
- Conducted thorough research and review of case information to assist attorneys.
- Ensured confidentiality of sensitive information and client data to uphold client trust and legal standards.
- Analyzed data related to cases for use in research or litigation purposes.
- Created reports summarizing case progress to facilitate informed decision-making within the legal team.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Ensured that all paperwork was properly filed according to established procedures.
- Updated databases with new information received from attorneys or clients.
- Organized legal documents in company filing systems and databases.
- Scanned physical documents into electronic format for storage in a secure database system.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Redacted confidential information from legal documents on a case-by-case basis.
- Performed basic bookkeeping duties including tracking payments received from clients.
Education
Piedmont Community CollegeRoxboro, NC
Associate of Applied Science from Criminal Justice
2008-05
University Overview
- Sociology AP Course
- Civil Economics AP Course
- Participated in Community Outreach, 2005 - 2008
- Member of NC Honor Society, 2005
Skills
- Customer relationship management
- Client engagement strategies
- Sales forecasting
- CRM software
- Performance analysis
- Data-driven decisions
- Solution development
- Problem solving
- Training and coaching
- Report analysis
- Strategic planning
- Business development
- Proficient in Atlassian, Microsoft Suite, HubSpot, ZenDesk, Zoom, SocialPilot, SalesForce
- Adaptability and flexibility
- Analytical skills
- Professional and courteous
Work Preference
Job Search Status
Open to workLocation Preference
RemoteSalary Range
$50000/yr - $200000/yrCertification
Customer Success Management Fundamentals
Software
Atlassian Suite
ZenDesk
HubSpot
Other CRM and Legal CMS cloud-based platforms
Sentry
Timeline
Customer Success Manager
GrowPath
2022.05 - 2026.04 (3 education.years_Label & 11 education.months_Label)
Sales Development Representative
GrowPath
2020.04 - 2022.05 (2 education.years_Label & 1 education.month_Label)
Executive Assistant
GrowPath
2019.06 - 2020.04 (10 education.months_Label)
Paralegal
Law Offices of James Scott Farrin
2016.06 - 2019.06 (3 education.years_Label)
Paralegal
Sharpe Law Firm
2013.10 - 2016.06 (2 education.years_Label & 8 education.months_Label)
Legal Assistant
Sessoms & Rogers
2011.03 - 2013.09 (2 education.years_Label & 6 education.months_Label)
Piedmont Community College
Associate of Applied Science from Criminal Justice