Christina Rhoden
Orange Park,FL
Summary
Results-driven fraud professional with proven background in detecting and preventing fraudulent activities. Expertise in risk assessment and fraud investigation, ensuring operational integrity and compliance. Known for collaborative approach and adaptability in dynamic team settings, with strong analytical and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Adverse Action & Fraud Claims Coordinator
Georgia Department of Early Care and Learning
06.2016 - 05.2022
- Conducted complex investigations involving regulatory violations, provider misconduct, and misuse of government funds.
- Performed investigative audits resulting in recovery of federal funds and strengthened compliance.
- Analyzed evidence, identified root causes, and prepared detailed investigative reports.
- Interpreted policies and regulations, testified during administrative hearings, and communicated findings to stakeholders.
- Delivered compliance training and recommendations to improve operational effectiveness.
- Analyzed transaction data to identify and mitigate fraudulent activities.
- Investigated suspicious account behavior using advanced fraud detection tools.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Conducted root cause analysis of fraud cases to inform strategic decision-making processes.
Fraud Analyst II
Bank of America
10.2011 - 06.2016
- Investigated suspicious transactions, account irregularities, and potential fraud while complying with banking regulations and internal controls.
- Performed detailed risk assessments and documented investigative findings to support timely account decisions.
- Reviewed high-risk activity, minimized operational losses, and escalated complex cases.
- Collaborated with operations and customer service teams to resolve fraud claims while protecting client assets.
- Maintained accurate case documentation and delivered quality customer outcomes.
- Conducted detailed investigations into suspicious accounts, ensuring compliance with regulatory requirements.
- Analyzed transaction data to identify and investigate potential fraudulent activities.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Banker Support Specialist II
Wachovia
05.2007 - 06.2009
- Assisted branch personnel with account servicing, operational issues, and risk mitigation.
- Ensured adherence to banking policies and service standards.
- Supported commercial banking operations and treasury services.
Education
Bachelor's studies - Psychology
University of Phoenix
Human Services
University of Phoenix
Skills
Fraud investigations
Fraud risk
Transaction review
Banking operations
Regulatory compliance
Case management
Fraud interviewing
Suspicious activity reporting
Evidence analysis
Claim verification
Loss prevention
Audit documentation
Escalation procedures
BSA/AML compliance
Financial crime investigation
Additional Experience
- CEO/Owner, The Woods by Christina Lynnette (2019–Present)
- Designer Outside Sales, SpaceMakers and Closets (2024–2026)
Timeline
Adverse Action & Fraud Claims Coordinator
Georgia Department of Early Care and Learning
06.2016 - 05.2022
Fraud Analyst II
Bank of America
10.2011 - 06.2016
Banker Support Specialist II
Wachovia
05.2007 - 06.2009
Human Services
University of Phoenix
Bachelor's studies - Psychology
University of Phoenix