Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Christina Riley

Navasota,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Eager to learn and grow professionally.

Overview

25
25
years of professional experience

Work History

Laundry Attendant

Harvey Washbanger’s
College Station, TX
11.2016 - Current
  • Operated traditional washers and dryers for full service laundry and in house laundry; keeping track of all laundry via wash and fold POS system
  • Customer Service (our number 1 priority); our goal was to ensure not one person ever felt incompetent to succeed in using our facility
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used special fabric treatments, borax, and bleach cleaner to remove stains.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Cash handling daily; opening and closing tills along with dropping daily deposits

Cake Decorator

Kroger
College Station, TX
09.2008 - Current


  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.
  • Provided exemplary customer service to [Number] patrons daily in high-volume shopping center location.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Packaged and priced each product according to company pricing procedures.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Overnight Baker

Key Holder

Vans
College Station, TX
06.2010 - 06.2012
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Sale Associate

Skechers
Austin, TX
05.2007 - 08.2008
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Guest Services

Frank Erwin Center
Austin, Texas
05.2006 - 05.2008
  • Set and managed policies for concierge services and guest relations.
  • Trained junior team members in customer service strategies and property policies.
  • Created and delivered effective training materials and courses.
  • Reviewed upcoming events and planned for expected challenges.

Education

Bachelor of Arts - Psychology

Texas A&M University
College Station, TX
05.2012

High School Diploma -

Del Valle High School
Del Valle, TX
05.2008

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Willingness to learn new knowledge and skills

Additional Information

I have primarily worked in the retail/customer service industry and am very good working with the general public. I am highly motivated to succeed at any place of employment and are willing to learn new skills and knowledge to maintain my job performance and put towards any career progression within.

Languages

Spanish
Elementary
American Sign Language
Professional Working

Timeline

Laundry Attendant

Harvey Washbanger’s
11.2016 - Current

Key Holder

Vans
06.2010 - 06.2012

Cake Decorator

Kroger
09.2008 - Current

Sale Associate

Skechers
05.2007 - 08.2008

Guest Services

Frank Erwin Center
05.2006 - 05.2008

Bachelor of Arts - Psychology

Texas A&M University

High School Diploma -

Del Valle High School

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Christina Riley