Christina Rivera

I worked for IDME which is used to verify customers identity’s for their taxes.

I also worked for I-9 which I would verify customers documents via video call

I started with EchoStar 09/30 My duties were to update card information, take payments. I would do basic troubleshooting for boost mobile

I was promoted to activations, I would help customer activate their new devices, byod.

I was promoted to advanced tech, I would assist customers with troubleshooting such as network changes and eSIM and sim updates

• I worked for the project Bank of America I was inbound so I would receive calls from clients most of them being repetitive
• Customers would call in to get their daily balance, look over transactions
• I would also close bank accounts and send new debit cards
• Metrics to be met by end of the month were complaints, surveys and handle time.

• I would greet and sit the customers as well as take their orders. I also handled money. Inbound food orders. Customer service