Hardworking and passionate job seeker with strong interpersonal, problem-solving and customer service skills eager to secure a full-time position that offers professional challenges while maintaining a positive attitude.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Mortgage Underwriter
Spring EQ
Philadelphia, PA
01.2021 - Current
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Proactively identified solutions for customers experiencing credit issues.
Analyzed and verified applicant income and credit history to support compliance with underwriting guidelines.
Verified integrity of applicants' information to minimize fraud.
Approved or denied loans based on established criteria and underwriting guidelines.
Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
Senior Underwriter
UWM, United Wholesale Mortgage
01.2020 - 01.2021
Responsible for assessing credit risk of loans and making approvals or denial decision based on internal underwriting guidelines, investor requirements, and federal regulations to ensure loan quality and production standards
Analyzed employment profiles, credit strength and property characteristics to ensure compliance with investor guidelines and borrower's capacity for repayment
Mentored and supported training initiatives for lending team
Ensured loan documents were accurate, complete and sufficient to clear all conditions for final approval within delegated authority; routinely passed internal/external quality control audits with no major deficiencies and no repurchase requests.
Key Holder/Sales Lead
Lane Bryant
Orion, MI
04.2018 - 08.2020
Developed, trained, mentored, and coached team(s) of associates
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
Managed customer needs and delegated tasks to employees for optimal coverage
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
Researched issues to obtain appropriate answers to customer inquiries
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening
Education
Bachelor of Science - Psychology
Rochester University
Associate of Applied Science - Healthcare Administration
University of Phoenix
01.2009 - 06.2011
Skills
Interpersonal Communicationundefined
Additional Information
Natural emotional empathy
Ability to develop and strengthen relationships
Perseverance during difficult situations
Perform research, gather information, and present information
Delegation
Conflict resolution
Leadership
Timeline
Mortgage Underwriter
Spring EQ
01.2021 - Current
Senior Underwriter
UWM, United Wholesale Mortgage
01.2020 - 01.2021
Key Holder/Sales Lead
Lane Bryant
04.2018 - 08.2020
Associate of Applied Science - Healthcare Administration
University of Phoenix
01.2009 - 06.2011
Bachelor of Science - Psychology
Rochester University
Interests
Creative arts, including writing, music and stage plays