Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Interests
Volunteer

Christina Rodriguez

Muskegon,MI

Summary

Hardworking and passionate job seeker with strong interpersonal, problem-solving and customer service skills eager to secure a full-time position that offers professional challenges while maintaining a positive attitude.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work History

Mortgage Underwriter

Spring EQ
Philadelphia, PA
01.2021 - Current
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Proactively identified solutions for customers experiencing credit issues.
  • Analyzed and verified applicant income and credit history to support compliance with underwriting guidelines.
  • Verified integrity of applicants' information to minimize fraud.
  • Approved or denied loans based on established criteria and underwriting guidelines.
  • Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.

Senior Underwriter

UWM, United Wholesale Mortgage
01.2020 - 01.2021
  • Responsible for assessing credit risk of loans and making approvals or denial decision based on internal underwriting guidelines, investor requirements, and federal regulations to ensure loan quality and production standards
  • Analyzed employment profiles, credit strength and property characteristics to ensure compliance with investor guidelines and borrower's capacity for repayment
  • Mentored and supported training initiatives for lending team
  • Ensured loan documents were accurate, complete and sufficient to clear all conditions for final approval within delegated authority; routinely passed internal/external quality control audits with no major deficiencies and no repurchase requests.

Key Holder/Sales Lead

Lane Bryant
Orion, MI
04.2018 - 08.2020
  • Developed, trained, mentored, and coached team(s) of associates
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
  • Managed customer needs and delegated tasks to employees for optimal coverage
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features
  • Researched issues to obtain appropriate answers to customer inquiries
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening

Education

Bachelor of Science - Psychology

Rochester University

Associate of Applied Science - Healthcare Administration

University of Phoenix
01.2009 - 06.2011

Skills

Interpersonal Communicationundefined

Additional Information

  • Natural emotional empathy
  • Ability to develop and strengthen relationships
  • Perseverance during difficult situations
  • Perform research, gather information, and present information
  • Delegation
  • Conflict resolution
  • Leadership

Timeline

Mortgage Underwriter

Spring EQ
01.2021 - Current

Senior Underwriter

UWM, United Wholesale Mortgage
01.2020 - 01.2021

Key Holder/Sales Lead

Lane Bryant
04.2018 - 08.2020

Associate of Applied Science - Healthcare Administration

University of Phoenix
01.2009 - 06.2011

Bachelor of Science - Psychology

Rochester University

Interests

Creative arts, including writing, music and stage plays

Christina Rodriguez