Christina Rodriguez
San Antonio,Tx
Summary
Grow in your company for an outstanding future
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Taskus
New Braunfels, TX
08.2018 - Current
- Answer customer inquiries and provide accurate information regarding policies and services
- Provide excellent customer service to resolve customer issues in a timely manner
- Walk customers through app issues and how to self resolve.
Tax preparer
Libertytax Service
San Antonio, Tx, USA
12.2014 - 04.2019
- Prepare returns for new and existing clients
- Close the return even after pushback on price for prep fees
- Meet minimum 100 returns for extra incentives
Tech Support Representative
Kgb
San Antonio, Tx, USA
07.2012 - 03.2013
- Received incoming calls to troubleshoot services for Verizon Fios customers
- Multi-task different programs for customers' home services
- Troubleshoot services with remote access if necessary
Customer Service Consultant
Afni
San Antonio, Tx, USA
06.2009 - 01.2011
- Answer customer inquiries and provide accurate information regarding policies and services
- Provide excellent customer service to resolve customer issues in a timely manner
- Walk customers through app issues and how to self resolve.
Education
Bachelors degree - Business Administration
Our Lady of the Lake University
12.2008
General diploma -
John Jay High School
05.2003
Skills
- Social media knowledge
- Cultural Awareness
- Patience and Tolerance
- Content Management
Timeline
Customer Service Representative
Taskus
08.2018 - Current
Tax preparer
Libertytax Service
12.2014 - 04.2019
Tech Support Representative
Kgb
07.2012 - 03.2013
Customer Service Consultant
Afni
06.2009 - 01.2011
Bachelors degree - Business Administration
Our Lady of the Lake University
General diploma -
John Jay High School