Christina Rojas
Toledo,OH
Summary
Adept in Microsoft Office and renowned for outstanding communication, I excelled at Verizon Wireless by surpassing sales and service expectations. My expertise spans customer service, complaint resolution, and training development, demonstrated across roles with eDepot and Schindler Elevator Corporation. Achieved Call Center Specialist status within a year, showcasing my multitasking prowess and coordination skills.
Overview
17
17
years of professional experience
Work History
Strategic Account Customer Service Agent
eDepot - ODP Business Solutions
Toleddo, Ohio
11.2021 - 11.2024
- Delivering superior customer service in a high-volume inbound call center for all customer interactions through phone and email.
- Execute, resolve, or escalate issues related to delivery delays, carrier complaints, online account setup, tracking orders, and product service and information.
- Handling and answering inbound calls and emails from customers, sales representatives, and account managers related to placing orders, returns/exchanges, and general invoice inquiries.
- Assist with special projects for Disney, making custom items such as stamps, business cards, envelopes, and name plates. Also, for KinderCare and Children's Hospital of Philadelphia, with order entry and product information.
- Assist with training other associates on new procedures and processes for Disney by creating a custom training guide.
Account Services Associate
Schindler Elevator Corporation
11.2016 - 11.2021
- Responsible for receiving incoming customer telephone requests at a high volume call center for elevator and/ or escalator service
- Enter customer data and all relative information utilizing SAP dispatching application
- Fully participate, coordinate and support a time effort in processing external and internal customer calls for service
- Following up and closing out emails regarding equipment shutdowns, violations, vendor meets and special request
- Upload proposals using customer work order systems such as Service Channel, Corrigo, and Verisae
- Commission Schindler Ahead equipment for connectivity and stability
- Acting supervisor: maintain service level, monitor breaks/lunches; answering questions; take customer escalations; communicate with dispatchers to ensure proper response times are meant
Dispatch Coordinator
Velocity/Global Gateway Exchange
Holland, OH
05.2010 - 11.2016
- Responsible for dispatching technicians nationwide that specialized in network setup, configuration, and diagnostics
- We dispatch sub-contract work to technicians with several Fortune 100 and 500 companies and leaders in the hospitality industry
- Scheduling appointments for the jobs with the qualified technicians
- Recruiting technicians for current and/or future business
- Answering billing and invoicing questions
Customer Service Specialist
Verizon Wireless
Maumee, OH
11.2007 - 03.2010
- Provide telephone sales support and customer service for a variety of consumer and business service clients in a high volume Call Center
- Research customer problems and concerns as well as provide information about ongoing incentive programs
- Consistently meet or exceed sales and service expectations
- Achieved Call Center Specialist status within one year of employment
Education
Associates Degree - Paralegal Studies
Stautzenberger College
Maumee, OH08-2014
Skills
- Microsoft Office
- Customer service
- Multitasking Specialist
- Call center experience
- Returns and exchanges
- Email management
- Outstanding communication skills
- Account updating
- Complaint resolution
- Training development aptitude
- Product and service solutions
- Call center procedures
- Prioritization
- Coordination
- Professional telephone demeanor
References
References available upon request.
Timeline
Strategic Account Customer Service Agent
eDepot - ODP Business Solutions
11.2021 - 11.2024
Account Services Associate
Schindler Elevator Corporation
11.2016 - 11.2021
Dispatch Coordinator
Velocity/Global Gateway Exchange
05.2010 - 11.2016
Customer Service Specialist
Verizon Wireless
11.2007 - 03.2010
Associates Degree - Paralegal Studies
Stautzenberger College
Similar Profiles
Madison RheaumeMadison Rheaume
Business Development Manager at ODP Business Solutions (Office Depot Business)Business Development Manager at ODP Business Solutions (Office Depot Business)
Talitha SearcyTalitha Searcy
Senior Sales Manager – Acquisition at ODP Business SolutionsSenior Sales Manager – Acquisition at ODP Business Solutions
Catherine ArmstrongCatherine Armstrong
Senior Customer Service Representative at ODP Business SolutionsSenior Customer Service Representative at ODP Business Solutions
Randolph Roark IIRandolph Roark II
Workplace Planning Consultant at Fidelity InvestmentsWorkplace Planning Consultant at Fidelity Investments
Yazan "Zack" SafadiYazan "Zack" Safadi
Software Engineer (contract) at Capital OneSoftware Engineer (contract) at Capital One