CHRISTINA Rossnagel
Lubbock,TX
Summary
Experienced in team leadership, strategic planning, and operational management. Leveraging effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and consistently achieving set goals. Results-oriented approach to every task.
Overview
33
33
years of professional experience
Work History
Engagement Specialist
Carenet
08.2024 - 01.2025
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
Assistant Manager
Goodwill
06.2023 - 08.2024
- Demonstrated ability to manage and motivate staff to achieve sales targets
- Held employees responsible and corrected issues to achieve high standards
- Assisted in the recruiting process, hiring and retaining top talent
- Answered all phone calls
- Built lucrative long term customer relationships
- Prepared staff work schedules and assigned specific duties
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees
- Coached employees with customer service and selling techniques
- Resolved customer complaints efficiently while maintaining excellent customer service
- Processed items that are donated
- Assists the store manager in the efficient operation of a retail store
- Responsible for meeting daily production quotas
- Assisted with cash control and related reports
- Assisted with security and safety of company employees, property and assets
- Responsible for all documentation: Incident reports, Absentee Reports, Counseling Statements, and Warning slips
- Data entry of all daily sales in Excel
General Merchandise Associate
Target
01.2022 - 01.2023
- Placed special orders or called other stores to find desired items for customers
- Took inventory and examined merchandise to identify items to be reordered and replenished
- Received and counted stock items to record data manually or on computer
- Packed customer purchases in bags and cartons
- Itemized and total customer merchandise selection at checkout counter, using cash register, and accepted cash and charge card for purchases
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities
- Stocked shelves, racks, and cases with new or transferred merchandise
Paraprofessional/Educational Sp Ed Aide
Irons Middle School
01.2019 - 08.2022
- Physically and verbally interacted with students throughout the day
- Redirected students on a regular basis
- Work closely with the classroom teacher
- Collaborated with the lead teacher to assess student progress and develop individualized learning plans accordingly
- I taught skills, such as sports, dancing and handicrafts
- Prepared and developed various teaching aids, such as bibliographies, charts and graphs
- Participated in regular meetings with other staff members and administration to discuss teaching best practices
- Provided one-on-one assistance to struggling students when needed
- Supported students during small group instruction by providing individualized assistance
- Monitored student behavior to maintain an orderly learning environment conducive to academic success
- Supported teachers by organizing materials needed for instruction such as books and art supplies
- Helped teachers manage student behavior in the classroom through positive reinforcement techniques such as praise and rewards
- Attended staff meetings and served on committees, as required
- Presented subject matter to students under teacher guidance of teachers
- Assisted lead teachers in developing and implementing daily lesson plans for students
- Discussed assigned duties with classroom teachers to coordinate instructional efforts
Paraprofessional /Educational Sp Ed Aide FOCUS
Frenship Middle School
01.2016 - 08.2022
- Worked individually with students that have challenging behaviors
- Instructed students with disabilities, including Autism, Oppositional Defiant Disorder, and ADHD
- Assist Teacher in calming or redirecting a student that has been set off
- Report on student progress, behavior, and social skills to parents and teachers
- Walk with students to individual classes and assist the teacher to provide understanding of classroom lessons
- Supported teachers by organizing materials needed for instruction such as books and art supplies
- Attended staff meetings and served on committees, as required
- Provided one-on-one assistance to struggling students when needed
- Collaborated with the lead teacher to assess student progress and develop individualized learning plans accordingly
Manager
Salvation Army Thrift Store
01.2013 - 05.2015
- Supervised employees in performance of duties
- Implemented appropriate loss prevention measures
- Responsible for safeguarding cash in the register and safe, and banking of cash
- Attended monthly manager meetings and kept personnel informed of new policies and directives
- Maintained good customer relations with the community and donors
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Mentored and trained new employees on company policies and procedures
- Offered constructive feedback to team members, boosting overall job performance
- Defined and coordinated team goals and objectives to drive success
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Communicated plans and actions to meet departmental goals
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Collaborated with staff to develop and carry out processes, resulting in improved performance
- Delegated tasks, freeing up time to focus on higher-value activities
- Coached and motivated team, driving sales and delivering exceptional customer service
- Conducted regular staff meetings to foster effective communication and performance
Manager
T-Anchor Flea Market
03.1996 - 10.2012
- Maintained the accounts of over 200 vendors
- Manage the collection of monthly rents and wages
- Maintain the vendor accounts precise and without error
- Supervise maintenance crew, kitchen crew and office
- Communicate effectively with the corporate office management team
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Assisted with new employee training and conducted performance reviews to track overall progress
- Reported customer and employee accidents, injuries, and concerns for supervisor review
- Coordinated employee schedules according to staff availability and processed time-off requests
- Prepared monthly sales reports and presented them to senior management
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Oversaw daily financial transactions and managed cash flow to support profitability
- Handled employee discipline and termination according to company policies
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Mentored and trained new employees on company policies and procedures
- Monitored team productivity and performance to support goals
- Offered constructive feedback to team members, boosting overall job performance
- Enforced work practices and procedures to reduce workplace safety and health hazards
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed
- Collaborated with staff to develop and carry out processes
- Delegated tasks, freeing up time to focus on higher-value activities
- Liaised regularly with upper management to ensure alignment of goals and objectives
- Conducted regular staff meetings to foster effective communication and performance
Reserve Desk Supervisor
Amarillo College Library
01.1994 - 03.1996
- Performed circulation functions including checkout, checking, and renewal of materials
- Collect materials requested, process library items on hold, contact students and maintained reserved items
- Supervised student workers
- Collected fines
- Cataloged library materials and assigned barcode labels
- Trained and supervised new front desk staff members, providing guidance and coaching as needed
- Proactively addressed customer inquiries and complaints, resolving conflicts and promoting a positive customer experience
Youth Desk Librarian Assistant
City of Amarillo Downtown Library
01.1992 - 02.1994
- Performed story time and various skits for children of all ages
- Shelved materials in youth department
- Collect materials, process library items on hold, contact students and maintained reserved items
- Cataloged library materials and assigned barcode labels
Education
Associates - Criminal Justice
Amarillo College
Psychology
WTAMU
Skills
- Customer Satisfaction
- Customer Needs Assessments
- Interpersonal Strengths
- Effective Customer Communication
- Scheduling Flexibility
- Cash Register Operations
- Restocking Procedures
- Maintain Records
- Financial Transactions
- Telephone Reception
- Process Payments
- Serve Customers
- Recordkeeping Accuracy
- Update Accounts
- Prepare Orders
- Professional Relationships
- Positive Reinforcement
- Customer engagement
- Performance coaching
- Conflict resolution
- Team leadership
- Time management
- Project management
- Communication skills
- Problem-solving
- Decision-making
- Data entry
- Technical issue troubleshooting
- Communication management
- Information gathering and analysis
- Team management
Languages
Spanish
Professional Working
Timeline
Engagement Specialist
Carenet
08.2024 - 01.2025
Assistant Manager
Goodwill
06.2023 - 08.2024
General Merchandise Associate
Target
01.2022 - 01.2023
Paraprofessional/Educational Sp Ed Aide
Irons Middle School
01.2019 - 08.2022
Paraprofessional /Educational Sp Ed Aide FOCUS
Frenship Middle School
01.2016 - 08.2022
Manager
Salvation Army Thrift Store
01.2013 - 05.2015
Manager
T-Anchor Flea Market
03.1996 - 10.2012
Reserve Desk Supervisor
Amarillo College Library
01.1994 - 03.1996
Youth Desk Librarian Assistant
City of Amarillo Downtown Library
01.1992 - 02.1994
Associates - Criminal Justice
Amarillo College
Psychology
WTAMU
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