Experienced with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.
Hi, I’m
Detra G. Thomas
Everman,Texas
Summary
Overview
28
years of professional experience
Work History
Carenet
Customer Experience Agent
08.2021 - Current
Job overview
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
JCPenney LogisticsFort Worth, Texas
Senior Detail Assistant
05.2000 - 10.2020
Job overview
- Create receivers for receiving to receive trailers accurately
- Successfully complete all jobs by the time requested
- Enter price changes/updates for all merchandise
- Initiated “Hot orders,” which guarantees “high priority” so orders can get to stores quicker than scheduled
- Communicate daily with Home Office on merchandise issues
Radio ShackFort Worth, Texas
Returns Clerk
01.1998 - 01.2000
Job overview
- Accurately gave credit to customers and store for return merchandise
- Worked one on one with outside vendors making sure returns were sent back in a timely manner
- Back up lead handling all issues with customers and vendors
- Answered phones and assisted pulling and packing on line when needed
Jack D. Watson Post OfficeFort Worth, Texas
Mail Clerk
01.1997 - 11.1997
Job overview
- Sorted first class mail and bagged for timely departure
- Sorted regular mail and flats by zip code
- A team player in getting mail sorted, pulled, and ready for distributing in a timely manner
Education
Weatherford CollegeWeatherford, Texas
01.1996
University Overview
Texas Wesleyan UniversityFort Worth, Texas
01.1995
University Overview
O. D. Wyatt High SchoolFort Worth, Texas
Diploma
01.1994
University Overview
Skills
- Data Analysis
- Data Reconciliation
- Verbal Communication
- Written Communication
- Report Drafting
- Data Verification
- Database Management
- Clerical Skills
- Administrative Skills
- Typing
- Data Entry
- File Management
- Microsoft Word
- Microsoft Excel
- Customer Communication
- Accuracy and precision
- Problem-solving skills
Timeline
Customer Experience Agent
Carenet
08.2021 - Current
Senior Detail Assistant
JCPenney Logistics
05.2000 - 10.2020
Returns Clerk
Radio Shack
01.1998 - 01.2000
Mail Clerk
Jack D. Watson Post Office
01.1997 - 11.1997
Texas Wesleyan University
O. D. Wyatt High School
Diploma
Weatherford College
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