Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Detra G. Thomas

Everman,Texas

Summary

Experienced with strong background in customer engagement and satisfaction. Proven track record in effectively resolving issues and enhancing client experiences. Excel in team collaboration and adaptable to changing needs. Skilled in communication, problem-solving, and building rapport with clients.

Overview

28
years of professional experience

Work History

Carenet

Customer Experience Agent
08.2021 - Current

Job overview

  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.

JCPenney Logistics

Senior Detail Assistant
05.2000 - 10.2020

Job overview

  • Create receivers for receiving to receive trailers accurately
  • Successfully complete all jobs by the time requested
  • Enter price changes/updates for all merchandise
  • Initiated “Hot orders,” which guarantees “high priority” so orders can get to stores quicker than scheduled
  • Communicate daily with Home Office on merchandise issues

Radio Shack

Returns Clerk
01.1998 - 01.2000

Job overview

  • Accurately gave credit to customers and store for return merchandise
  • Worked one on one with outside vendors making sure returns were sent back in a timely manner
  • Back up lead handling all issues with customers and vendors
  • Answered phones and assisted pulling and packing on line when needed

Jack D. Watson Post Office

Mail Clerk
01.1997 - 11.1997

Job overview

  • Sorted first class mail and bagged for timely departure
  • Sorted regular mail and flats by zip code
  • A team player in getting mail sorted, pulled, and ready for distributing in a timely manner

Education

Weatherford College
Weatherford, Texas

01.1996

University Overview

Texas Wesleyan University
Fort Worth, Texas

01.1995

University Overview

O. D. Wyatt High School
Fort Worth, Texas

Diploma
01.1994

University Overview

Skills

  • Data Analysis
  • Data Reconciliation
  • Verbal Communication
  • Written Communication
  • Report Drafting
  • Data Verification
  • Database Management
  • Clerical Skills
  • Administrative Skills
  • Typing
  • Data Entry
  • File Management
  • Microsoft Word
  • Microsoft Excel
  • Customer Communication
  • Accuracy and precision
  • Problem-solving skills

Timeline

Customer Experience Agent
Carenet
08.2021 - Current
Senior Detail Assistant
JCPenney Logistics
05.2000 - 10.2020
Returns Clerk
Radio Shack
01.1998 - 01.2000
Mail Clerk
Jack D. Watson Post Office
01.1997 - 11.1997
Texas Wesleyan University
O. D. Wyatt High School
Diploma
Weatherford College
Detra G. Thomas