Summary
Overview
Work History
Education
Skills
Timeline
Generic

KI'ARMANI ROZIER

Palm Bay,FL

Summary


Dedicated and resourceful Resolution Specialist with a proven track record of high productivity and efficient problem-solving. Known for exceptional customer service skills and the ability to resolve conflicts while maintaining professionalism. Highly organized and self-motivated, with a focus on achieving excellence and fostering client satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Experience Agent

Humana
, Remote
04.2022 - 09.2024
  • Cost and Coverage Analysis: Evaluate and compare insurance costs and coverage options to ensure optimal client choices.
  • Financial Assistance Applications: Guide clients through the process of applying for financial assistance, ensuring all necessary documentation is completed accurately.
  • Claims Settlement: Facilitate the settlement of claims efficiently, providing support and guidance throughout the process.
  • Policy Renewal Management: Oversee the renewal of policies, ensuring timely updates and client satisfaction.
  • Policy Review and Analysis: Assess current clients' policies for necessary changes, identifying opportunities for improved coverage or cost savings.
  • Customized Insurance Solutions: Develop tailored insurance programs that meet the specific needs and preferences of clients.

Senior Resolution Coordinator

Walmart Inc.
, Remote
07.2019 - 04.2022
  • Communicate with customers via inbound calls, chats, and emails to address inquiries and provide resolutions for issues related to orders.
  • Verify account information and analyze customer data to resolve fraud issues, while maintaining high data integrity.
  • Effectively manage customer complaints, ensuring satisfaction, and fostering long-term relationships.

Phone & Loan Agent

Embassy Loans
, Lauderhill, FL
01.2016 - 06.2019
  • Processed applications for new and existing customers, ensuring compliance with company policies.
  • Assisted customers with refinancing and documented all transactions accurately.
  • Conducted inbound and outbound calls to support customer needs, resulting in increased loan closures.

Education

Technical Diploma - Dental Assisting

Florida Career College
Lauderhill, FL
09-2021

High School Diploma -

Stranahan High School
Fort Lauderdale, FL
06-2020

Skills

  • Core Competencies
  • Conflict Resolution
  • Problem-Solving and Analytical Thinking
  • Time Management and Multitasking
  • Effective Written and Verbal Communication
  • Customer Relationship Management
  • Negotiation
  • Technical Proficiency
  • Data Analysis
  • Customer Service

Timeline

Customer Experience Agent

Humana
04.2022 - 09.2024

Senior Resolution Coordinator

Walmart Inc.
07.2019 - 04.2022

Phone & Loan Agent

Embassy Loans
01.2016 - 06.2019

Technical Diploma - Dental Assisting

Florida Career College

High School Diploma -

Stranahan High School

Similar Profiles

CREATE PROFILE
KI'ARMANI ROZIER