Christina Russaw
FedEx Express
Ogden,UT
27
years of professional experience
Dedicated Customer Service Leader and Deadline-Oriented Courier experienced in enhancing professional skills and personal growth for team members. Resolved customer concerns through effective problem-solving and attention to detail while maintaining timely delivery and pickup operations. Focused on efficient route planning and safe vehicle operation across diverse conditions.
Work History
Delivery Courier
6 Months- Ensured timely delivery of packages to customers in accordance with company standards.
- Delivered outstanding customer service during package pickups and deliveries, enhancing client satisfaction.
- Provided courteous customer service at residential and business stops
- Executed route plans and adhered to dispatch instructions for efficient daily deliveries
- Ensured delivery vehicle was loaded correctly to facilitate timely deliveries. with sorted shipments and required paperwork
- Scanned parcels with handheld devices during pickup and delivery stops
- Verified signatures and maintained accurate delivery records
- Adhered to FedEx Express safety rules and DOT requirements
- Completed pre-trip inspections and reported vehicle safety concerns
Customer Service Advisor
2 Years 8 Months- Provided frontline support to external customers by addressing inquiries and resolving issues to enhance customer experience.
- Addressed customer concerns regarding billing discrepancies through thorough investigation of disputed charges and effective communication with customers to collect necessary information.
- Facilitated effective communication through managing calls.
Customer Service Representative Specialist
3 Years 7 Months- Handled inbound and outbound calls, addressing inquiries and resolving concerns to enhance customer satisfaction.
- Leveraged organization's computer system to efficiently record and retrieve information on member accounts.
- Utilized the organization's computer system to look up and record information concerning member accounts.
- Conducted training for new associates on call center policies and procedures to ensure compliance and operational consistency.
Assistant Deli Manager
5 Years 5 Months- Managed daily operations in the deli and supervised staff to improve sales performance.
- Managed daily deli operations and supervised staff to enhance sales performance and customer satisfaction.
- Managed inventory to ensure product availability and implemented strategies for efficient movement of nearly expired items.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
- Oversaw food preparation and cooking activities to maintain safety and sanitation standards, ensure portion control, and enhance final presentation.
Shift Supervisor
11 Years- Oversaw cash handling procedures, ensuring accurate reconciliation of cash drawers to maintain financial integrity.
- Maintained cleanliness and organization of store, optimizing stocking and merchandising to enhance customer experience.
- Assessed inventory levels and initiated orders for replenishment.
- Supported development of new employees through structured training programs.
Skills
Route optimization
Package tracking
Delivery documentation
Safety regulations
Safe driving practices
Member account management
Issue resolution
Customer engagement
Communication
Work Preference
Job Search Status:
Open to work
Work Type
Part TimeFull Time
Minimum Desired Compensation
$21/hr
Timeline
Delivery Courier
FedEx Express
04.2026 - CurrentRead More
Customer Service Advisor
Discover Financial Services
09.2021 - 05.2024Read More
Customer Service Representative Specialist
Bed Bath & Beyond
08.2016 - 03.2020Read More
Assistant Deli Manager
Smiths Food & Drug
09.2010 - 02.2016Read More
Shift Supervisor
Wawa
05.1999 - 05.2010Read More