Christina Santiago
Community Manager
Sparks,NV
Summary
Highly motivated, possessing community management skills, business operations, payment collections, RM Program, City Regulations, Manufactured Housing guidelines, problem solving maintenance issues, improvements, screening prospects and updating tenants information. Achieving property management goals and upholding company rules and regulations as well as networking professional relationships with community managers, legal aid, tenants, venders, etc.
LinkedIn Account
https://www.linkedin.com/in/christina-santiago-7a9980187?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app
Overview
15
15
years of professional experience
Work History
Community Manager
Apollo Mobile Home Park/ Boa Vida Communities LLC
Sparks, NV
02.2023 - 02.2024
- Responded to phone calls, emails, resident concerns
- Collected rent and other types of payments from residents, making payment plan agreements, keeping thorough reports on those paying on time and delinquent individuals.
- Created Monthly Newsletters, Message Boards and content for social media platform(Facebook, Craigslist etc)
- Rent Manager/ Microsoft Office, Word, Excel
- Community Planning/ Events
- Was able to resolve 100% of Delinquency's in less than one years time.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Inspections that are in good standing with Manufactured Housing and The City of Sparks NV.
- Kept Community in good legal standing through proper documentation and implementation of required actions.
- Planned, scheduled and coordinated general maintenance or repairs
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Desk Agent
La Quinta Inn & Suites In
Reno, NV
04.2019 - 03.2020
- Answered phones, responded to inquiries
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Posted charges, updated accounts and issued bills to departing guests
- Balanced accounts and conducted nightly audits
Front Desk Agent
Silver Legacy Resort Casino
Sparks, NV
01.2017 - 02.2018
- Answered phones, faces, responded to inquiries, negotiating with travel agencies
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests, provided receipts
- Facilitated successful front desk operations for high-volume hotel.
Assistant Branch Church Manager
World Mission Society Church Of God
Las Vegas , NV
09.2008 - 05.2016
- Microsoft Word, Excel, PowerPoin
- Evangelist
- Up Holding to Church Service times, Feast Regulations ( never adding, nor changing to the culture , teachings and customs of the church)
- Collecting and inputting offerings
Boys and Girls Club Program Director
AmeriCorps United Way of Southern Nevada
Las Vegas , NV
08.2011 - 08.2014
- Provided leadership in developing innovative approaches to meet program goals.
- Compiled reports on program outcomes for internal and external stakeholders.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2004
Skills
- Income and Expense Management
- Property Inspections
- Client Service and Support
- Administrative Support
- Tenant and Eviction Laws
- Maintenance Oversight
- Daily Operations Management
- Property management
- Leasing and sales
- Property tours and inspections
- Payment management
- Daily operations oversight
- Facility repair reporting
- Proficient in [Software]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Community Manager
Apollo Mobile Home Park/ Boa Vida Communities LLC
02.2023 - 02.2024
Front Desk Agent
La Quinta Inn & Suites In
04.2019 - 03.2020
Front Desk Agent
Silver Legacy Resort Casino
01.2017 - 02.2018
Boys and Girls Club Program Director
AmeriCorps United Way of Southern Nevada
08.2011 - 08.2014
Assistant Branch Church Manager
World Mission Society Church Of God
09.2008 - 05.2016
High School Diploma -
Belmont High School
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