James Woods
Sparks,NV
Summary
Dynamic hospitality professional with extensive experience at Nugget Casino and Resort, excelling in front desk operations and customer service. Proven track record in enhancing guest satisfaction and streamlining processes. Strong multitasking abilities and problem-solving skills led to successful marketing campaigns and improved loyalty program engagement. Committed to operational excellence and team mentorship.
Overview
9
9
years of professional experience
Work History
Night Auditor
Nugget Casino and Resort
04.2025 - Current
- Conducted nightly audits of financial transactions to ensure accuracy and compliance.
- Processed guest check-ins and check-outs, enhancing customer experience.
- Managed hotel reservations and maintained accurate room inventory records.
- Resolved guest inquiries and complaints efficiently, promoting satisfaction.
Front Desk Shift Manager
The Row
07.2024 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and supervised front desk staff on customer service protocols and software systems.
- Resolved guest inquiries and complaints, enhancing overall guest satisfaction levels.
- Coordinated room assignments and maintained accurate reservation records using property management system.
VIP Representative
Grand Sierra Resort and Casino
06.2023 - 09.2024
- Delivered exceptional customer service to high-profile guests, ensuring personalized experiences and satisfaction.
- Coordinated VIP events, managing logistics and enhancing guest engagement through tailored programming.
- Collaborated with departments to streamline communication and resolve guest inquiries promptly and efficiently.
- Trained new staff on VIP protocols, improving service standards and operational consistency across the team.
Casino Marketing Supervisor
Nugget Casino and Resort
10.2020 - 06.2023
- Developed targeted marketing campaigns to enhance player engagement and retention.
- Analyzed customer data to identify trends and optimize promotional strategies.
- Coordinated events and promotions to drive foot traffic and increase revenue.
- Collaborated with cross-functional teams to align marketing initiatives with overall business objectives.
- Implemented loyalty programs that improved guest satisfaction scores and repeat visits.
Department Manager
Walmart
04.2017 - 10.2020
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team in achieving sales targets through effective inventory management and customer service strategies.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational costs.
- Mentored staff on best practices for merchandise presentation and loss prevention techniques.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2019
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor
Nugget Casino and Resort
04.2025 - Current
Front Desk Shift Manager
The Row
07.2024 - 02.2025
VIP Representative
Grand Sierra Resort and Casino
06.2023 - 09.2024
Casino Marketing Supervisor
Nugget Casino and Resort
10.2020 - 06.2023
Department Manager
Walmart
04.2017 - 10.2020
Bachelor of Science - Business Management
University of Phoenix