Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Santiago

Poughkeepsie

Summary

Dedicated and focused administrative support professional with over 20 years experience in various secretarial roles. Excels at prioritizing, completing multiple tasks simultaneously & following through to achieve project goals. Creative, resourceful, & flexible, able to adapt to changing priorities and maintain a positive attitude and positive work ethic. Clear and logical communicator able to establish rapport with both clients and colleagues and motivate individuals to achieve organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

H.I.M Supervisor

Cornerstone of Rhinebeck
07.2018 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Responsible for planning, organizing and maintaining the medical records department, & HIPPA compliance.
  • Manage electronic clinical information system for accurate collection, processing and validation of information used to monitor and evaluate patient care and effectiveness of healthcare delivery

Office Manager

Lexington Center for Recovery
02.2015 - 07.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

CASAC Certification - Credentialed Alcohol And Substance Abuse Counselor

Stony Brook University
Stony Brook, NY
09-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Complex Problem-solving
  • Decision-making
  • Operations management
  • Administrative support
  • Customer and client relations
  • Computer proficiency
  • Office management

Certification

  • CASAC - Certified Alcohol & Substance Abuse Counselor

Timeline

H.I.M Supervisor

Cornerstone of Rhinebeck
07.2018 - Current

Office Manager

Lexington Center for Recovery
02.2015 - 07.2018

CASAC Certification - Credentialed Alcohol And Substance Abuse Counselor

Stony Brook University

Similar Profiles

CREATE PROFILE
Christina Santiago