CHRISTINA SANTIAGO
Blacklick
Summary
Enthusiastic with comprehensive background in customer service support and administrative functions. Highly detail-oriented, self-directed professional with unwavering commitment to customer service. Adept at building productive relationships, resolving complex issues and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
En Route Air Traffic Controller Trainee
Federal Aviation Administration, FAA
03.2025 - Current
- Selected for and trained in a high-stakes federal program focused on managing complex air traffic systems.
- Completed coursework in airspace structure, procedural coordination, and critical communication.
- Honed strong attention to detail and time-sensitive decision-making under pressure.
- Demonstrated integrity, accountability, and the ability to learn and adapt quickly in a structured, compliance-driven environment.
Retail Sales Associate
Forever Games
03.2024 - 03.2025
- Enhanced customer satisfaction with fast, knowledgeable service.
- Built trusting relationship with customers to better understand needs.
- Stocked store shelves and end-caps with merchandise.
- Balanced cash drawer at beginning and end of each shift.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Barista
Starbucks
09.2023 - 03.2024
- Fulfilled orders to exact customer specifications for optimum satisfaction.
- Navigated periods of high volume with calm demeanor to keep store operating to standard.
- Cleaned and sanitized work areas and utensils.
- Addressed and resolved customer issues to promote satisfaction.
Logistics Specialist
STG Logistics
06.2022 - 05.2023
- Tracked and traced in-transit loads to stay updated on shipment status.
- Communicated with carriers to confirm delivery windows and reduce shipment delays.
- Monitored shipment progress, identified potential delays, and implemented solutions to maintain on-time deliveries.
- Developed strong relationships with key vendors and carriers to optimize supply chain performance.
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt.
Cash Office Team Leader
Giant Eagle
07.2019 - 06.2022
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Engaged customers in pleasant conversation while completing cash register transactions.
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success.
- Developed strong communication channels within team.
- Balanced cash drawer at beginning and end of each shift.
Education
High School -
Whitehall-Yearling High School
Whitehall, OH05.2011
Skills
- Attention to detail
- Leadership and delegation
- Dependability
- Problem-solving
- Communication
- Cash handling and reconciliation
- POS systems / register balancing
- Memory retention
- Visual observation
- Time management
Timeline
En Route Air Traffic Controller Trainee
Federal Aviation Administration, FAA
03.2025 - Current
Retail Sales Associate
Forever Games
03.2024 - 03.2025
Barista
Starbucks
09.2023 - 03.2024
Logistics Specialist
STG Logistics
06.2022 - 05.2023
Cash Office Team Leader
Giant Eagle
07.2019 - 06.2022
High School -
Whitehall-Yearling High School
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