Christina Saunders
Fort Worth,TX
Summary
Experienced business professional skilled in administering, validating, and improving business processes. Expert in auditing systems to identify weaknesses and implement corrective actions. Data-driven project manager and problem solver. Highly organized and detailed collaborator with a solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Non-Core Process Manager
CWT
Fort Worth, TX
03.2024 - Current
- Analyzed customer feedback and identified areas for improvement in the existing processes.
- Implemented new procedures to reduce waste, increase productivity, and enhance customer satisfaction.
- Reviewed operational data regularly to identify trends or variations in performance levels.
Sr. Travel Operational Manager
CWT
Fort Worth , TX
07.2014 - 03.2024
- Managed the daily operations of a team of 20+ employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed data to identify trends that could be used to improve operational performance.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Measured and reviewed performance via KPIs and metrics.
- Conducted employee observations and documented findings.
Group/VIP Travel Operations Manager
BCD Travel
Fort Worth , TX
01.2008 - 07.2014
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Implemented the BART scheduling for three corporate jets: two Gulfstream 200s and a Cessna Citation XLS+. This allowed for on-site management of the aircraft and pilot duty hours.
VIP/Lead Travel Consultant
Carlson Wagonlit Travel
Farmers Branch , TX
11.1999 - 01.2008
- Booked transportation and hotel reservations using computer or telephone.
- Stayed up to date on travel industry, policies and restrictions.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Trained junior staff members on sales techniques and customer service best practices.
- Performed cost-benefit analyses of potential trips to determine the most cost effective options for clients.
Education
Certification - Travel Operations
Cendant Travel
Arlington01-1998
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSome College (No Degree) - Liberal Arts And General Studies
The University of Texas At Arlington
Arlington, TXSkills
- Team Leadership
- Performance Evaluations
- Analytical Skills
- Scheduling
- Time Management
- Hiring and Onboarding
- Cross-Functional Collaboration
Certification
- Yellow Belt Lean Six Sigma
- Certified Travel Associate
- Certified Travel Consultant
Affiliations
- 2019-2024 Keller Central Band Boosters Executive Board
Timeline
Non-Core Process Manager
CWT
03.2024 - Current
Sr. Travel Operational Manager
CWT
07.2014 - 03.2024
Group/VIP Travel Operations Manager
BCD Travel
01.2008 - 07.2014
VIP/Lead Travel Consultant
Carlson Wagonlit Travel
11.1999 - 01.2008
Certification - Travel Operations
Cendant Travel
Some College (No Degree) - Business Management
University of Phoenix
Some College (No Degree) - Liberal Arts And General Studies
The University of Texas At Arlington
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