Christina Schaben

• Developed and executed project plan for new multi-phase cold storage site facility with greater than 90% On Time rate.
• Collaborated with high-performing teams to establish and implement all company polices, processes, and Standard Operating Procedures (SOPs).
• Scoped, developed, and implemented several operational based Key Performance Indicators (KPIs) to increase On Time Truck % by more than 20% and Hours Per Load to under 6.
• Streamlined Appointment Approval Process resulting in increased approvals from 1 day in advance to 4 days in advance.
• Acted as a primary point of contact in all customer onboarding projects focused on systems integration and Electronic Data Interchange (EDI).
• Business system champion responsible for scoping and testing modifications, problem solving, and troubleshooting cross departmental road blocks ultimately resulting in higher throughput and productivity.

• Develop team of 6 Sales Coordinators and Administrative Assistants supporting 12 Territory Sales Representatives in Nebraska, Iowa, South Dakota, Colorado, and Kansas with consistent communications, expectations, policies, and procedures for $55M/yr company targeting largest growth in 2022
• Identify and provide solutions to sales support challenges such as lead time and goods availability constraints while maximizing efficiencies in time management, organization, data availability, and reconciliation
• Act as liaison between all departments to continuously focus on effective communication, teamwork, and collaboration in dynamic market
• Interact with large numbers of internal and external customers, vendors, and team members to develop professional relationships and lasting trust
• Lead examinations of departmental processes to implement best practices and successfully incorporate standard departmental reconciliation procedures
• Foster collaboration with other team members for assistance in coordinating company golf outings, Christmas parties, award banquets, and goal recognitions in addition to assisting with Hope Connecting Hearts of Nigeria goodwill donations
• Influence business decisions by managing progress of weekly and monthly invoicing while keeping leadership team appraised of current volume and performance trends
• Maintain self-established data workbooks reporting on Industrial Truck Association information from 3 independent sources
• Support Sales Team's efforts by sharing subject matter expertise in InfoLink system and delivering customer facing presentations, demos, implementation, and aftermarket support for high achieving dealership recognized for 30% increased InfoLink sales
• Customer facing point of contact for National Accounts managing all Sales Coordinating responsibilities while assisting in all communications and record keeping
• Act as main point of contact in new database retention and reporting system Targit to ensure seamless transition from heavily used Microsoft Excel databases pulling from Microsoft Access and ODBC
• Also acted as Temporary Human Resources, Payroll, Sales Coordinator, and Accounts Receivable Clerk

• Addressed employee conflicts with appropriate urgency, following all corporate procedures
• Answered employee inquiries regarding health benefits and 401k options
• Accurately input, verified, and processed weekly payroll for 80 employees
• Set up new hires and provided new employee orientation to obtain all required documentation

• Received order information from 6 territory sales managers and successfully created and issued vendor purchase orders
• Exercised high level of accuracy in receiving equipment into Business System ensuring all information was precise
• Prepared and delivered successful written communications to various teams to provide instruction needed to prepare equipment, delivery equipment, and install equipment in customer's facilities
• Maintained superior internal and external customer service when working with territory sales managers, vendors, and customers
• Accurately coded time sensitive vendor invoices received for high volume equipment orders
• Worked diligently to compile all associated costs related to specific jobs before invoicing customers upon delivery
• Developed and instituted reporting system used to track territory sales manager's orders and commissions decreasing monthly time spend from 24 hours to 8 hours over 2 year time frame
• Established routine reconciliation process for all New Sales inventory accounts revealing outdated records and net book values to be adjusted
• Successful performed and completed physical inventory of equipment on annual basis to further maintain accurate record keeping
• Recruited to assist in Parts Inventory controls and reconciliations
• Assumed responsibility over writing database reports for specific departments or special projects using Microsoft Access and ODBC licenses while overall decreasing time spent on obtaining requested data
• Acted as point of contact for all Microsoft Office and Accounts Receivable related questions
• Began introduction and training on business system management emphasizing in system settings, user access, and overall familiarity with 5 independent modules
• Recruited and retained one additional employee in department through continuous training and coaching

• Posted various payments to Customer Receivable accounts received via check, cash, ACH, wire transfer, or credit memo
• Evaluated and improved Warranty Receivables tracking, reconciliation, and write off process
• Reconciled bank statements against Receivables records to maintain high level of accuracy
• Decreased delinquent accounts by 30% in first 12 months in position
• Developed database tracking and accountability for all incoming and outgoing freight charges
• Successfully applied Accounting degree to track and reconcile various expenses to business reducing redundancies and excessive spend
• Monitored and approved vendor invoices related to building and office expenses

• Oversaw housekeep team of 6 employees focused on effectively cleaning 60 hotel rooms near high traffic thoroughfare
• Managed schedules and daily worksheets for all team members
• Assisted Front Desk when short staffed while providing superior experience to incoming and outgoing customers

• Provided superior customer service to both internal and external customers
• Posted daily usage logs for drivers exercising high level of accuracy to maintain records
• Processed large batches of customer invoicing with minimal errors
• Reconciled fuel distribution records and research discrepancies
• Assumed responsibility over record retention and overall improvement of efficiently storing historical data
• Developed and deployed successful Employee Recognition Program to further engage and encourage positive behavior in work place
• Assisted Office Manager with sensitive payroll information while maintaining high level of confidentiality
• Sought out and successfully cross trained in both Accounts Payable and Accounts Receivable job duties

• Effectively communicated with customers, fellow employees, and wide array of varying leadership styles
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Accurately managed incoming and outgoing monies in both customer facing and employee facing situations
• Worked as shift lead and closer assuming responsibility in various front of house tasks
• Assisted General Manager with inventory control and various other administrative tasks

GPA: 3.8/4.0

GPA: 3.75/4.0