Christina Schrum
Hampton,VA
Summary
Driven Information Technology Specialist with proven expertise in troubleshooting, diagnostics, and customer service with the US Army and Naval Network Warfare Command as a GG12. Excelled in enhancing system performance and security, leveraging skills in Active Directory and project coordination. Known for developing strong customer relationships and mentoring teams to exceed technical excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (GG12)
Naval Network Warfare Command
Suffolk, VA
02.2022 - Current
- IT & Systems Management - Hardware and software installation, system upgrades, troubleshooting, virtualization.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Installed security software to protect networks.
- Performed system upgrades to ensure optimal performance.
- Knowledgeable in specialized platforms such as Azure Active Directory, Exchange Admin Center, and Apple Business Center.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Developed and maintained strong relations with customers to meet quality expectations.
- Developed and implemented IT policies and procedures.
- Monitored system performance and identified potential issues before they became problems.
Information Technology Specialist
US Army
Virginia Beach, VA
02.2016 - 02.2024
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Kept hardware and software systems current with latest patches and current licenses.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquires.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Developed online documentation for common processes for both support staff and end users.
Education
Some College (No Degree) -
Tidewater Community College
Norfolk, VASkills
- Hardware Updates
- Presentations
- Document Management
- Application Installations
- Troubleshooting and Diagnostics
- System Updates
- Diagnosing Updates
- New Program Installations
- Advanced Troubleshooting
- MS Office
- Outlook
- Word
- Excel
- Active Directory
- PowerPoint
- Active Directory
- Trouble Ticketing
- Customer Service
- End user support
- Project coordination
Accomplishments
- Recipient of two Army Achievement Medals during my time in the US Army
Certification
- Security +
- ITILv4
- Top Secret SCI Clearance
Timeline
Information Technology Specialist (GG12)
Naval Network Warfare Command
02.2022 - Current
Information Technology Specialist
US Army
02.2016 - 02.2024
Some College (No Degree) -
Tidewater Community College
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