Ethan Runyan
Martinsville,IN
Summary
Dynamic IT and sales person with proven expertise in IT troubleshooting and exceptional customer service, honed at Msd of Martinsville and Reese Central Wholesale. Excelled in enhancing system security and performance, while fostering strong employee and customer relationships. Skilled in both technical support and customer service.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
Msd of Martinsville
01.2024 - Current
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Used ticketing systems to manage and process support actions and requests.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
Inside Sales Representative
Reese Central Wholesale
07.2018 - 01.2023
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Built relationships with customers and community to promote long term business growth.
- Set up new accounts, established customer credit and set up payment methods.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05-2017
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Device configuration
- Software updates
- Hardware installations
- Task prioritization
- Hardware updates
- Hardware upgrades
- Technical support
- Software installation
- Customer service
- Windows 10
- Windows 11
- Android OS
- Product knowledge
- Customer relationship building
Timeline
Information Technology Specialist
Msd of Martinsville
01.2024 - Current
Inside Sales Representative
Reese Central Wholesale
07.2018 - 01.2023
High School Diploma -
Martinsville High School
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