Christina Scott
Summary
Experienced in evaluating and processing disability claims, ensuring adherence to regulatory standards while enhancing accuracy in processing. Collaborated effectively with healthcare providers to gather essential documentation, which streamlined workflows and minimized claim delays. Provided mentorship to junior processors, fostering a supportive environment that improved overall team efficiency. Maintained compliance with applicable regulations and ensured secure handling of sensitive customer data throughout the claims process.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Disability processor
Kaiser Permanente
Bakersfield
03.2000 - 01.2023
- Evaluated and processed disability claims, ensuring compliance with regulatory standards and enhancing processing accuracy.
- Collaborated with healthcare providers to gather necessary documentation, streamlining workflow and reducing claim delays.
- Mentored junior processors in best practices, improving team efficiency and fostering a supportive work environment.
- Communicated with claimants regarding status updates, ensuring transparent information flow and maintaining client trust.
- Ensured compliance with all applicable regulations, laws, and guidelines.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Processed documents to maintain records and files.
- Reviewed order forms to prepare orders for processing.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Ensured proper security measures were taken when handling sensitive customer data.
Education
Associate of Science - Medical Assistant
San Joaquin Valley College
Bakersfield, California 02.1996 - 05.1997
Skills
- Disability claim evaluation
- Regulatory compliance
- Documentation management
- Workflow optimization
- Team mentoring
- Client communication
- Data entry accuracy
- Records maintenance
- Sensitive data handling
- Claim tracking systems
- Collaboration with healthcare providers
- Quality assurance
- Problem resolution
- Customer service
Timeline
Disability processor
Kaiser Permanente
03.2000 - 01.2023
Associate of Science - Medical Assistant
San Joaquin Valley College
02.1996 - 05.1997