Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christina Scruggs

Monroe,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Woodgrill Buffet
02.2023 - 04.2023


  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Had knowledge of menu items and suggested appropriate options for food allergy concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Server

Logans Roadhouse Grill
07.2022 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Opening and closing shift procedures.

Bartender

Blue Ridge Rock Festival
09.2021 - 09.2022
  • Worked at the main stage bar tents for last 2 years at the BRRF.
  • Had multiple comments on my excellent speed of service and hard working.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Medical Assistant - Medical Assisting

Miller Motte Technical College
Lynchburg
05.2008

Associate of General Studies - General Studies

Amherst High School
Amherst, VA
06.2003

Skills

  • Private Events and Catering
  • Ability to Lift 30 Pounds
  • Organizational Abilities
  • Clear and Effective Communication
  • Monitoring Alcohol Consumption
  • Supply and Inventory Maintenance
  • High-Volume Environments
  • Regulator Compliance
  • Energetic and Outgoing
  • Maintaining a Clean Bar
  • Sales Expertise
  • Professional Service Standards
  • Health Code Compliance
  • Food Delivery and Service
  • ABC Regulations
  • Liquor Law Compliance
  • Cash Register Operation
  • Identification Verification
  • Banquet Events
  • Work in a fast pass environment
  • Keep myself busy without being asked

Additional Information

I have worked the main stage bar tent for the last two years. I am not a part of the lawsuit. I work very hard and would really appreciate the opportunity to work main stage bar again this year!

Timeline

Customer Service Specialist

Woodgrill Buffet
02.2023 - 04.2023

Server

Logans Roadhouse Grill
07.2022 - 11.2022

Bartender

Blue Ridge Rock Festival
09.2021 - 09.2022

Medical Assistant - Medical Assisting

Miller Motte Technical College

Associate of General Studies - General Studies

Amherst High School
Christina Scruggs