Christina Seiler
Port Washington,NY
Summary
Ethical Financial Services Professional with more than 10 years of experience in brokerage, banking and customer service arena. Competent and responsive professional positively liaises between customers and bank. Comfortable working alone as well as being part of a team.
Overview
11
11
years of professional experience
Work History
Surveillance Compliance Analyst Contractor
Societe Generale
New York, NY
10.2021 - 04.2022
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Conducted daily monitoring of employee correspondence.
- Managed effective action plans to respond to issues of concern and compliance violations.
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Updated Global Relay daily to maintain records and provide data for analysis.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
Surveillance Compliance Analyst Contractor
Societe Generale
New York, NY
06.2019 - 12.2019
Client Service Manager
Fidelity Investments
Jersey City , NJ
04.2002 - 03.2007
- Responsible for maintaining relationships with assigned book of clients.
- Served as the main point of contact for a client escalation of issues.
- Successfully communicated with entities inside and outside of business.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between clients and business.
- Solved conflicts and addressed issues that occurred between clients, other entities and business.
- Monitored, communicated and coordinated objectives of clients.
Consultant
Broadway Trading
New York, NY
08.2001 - 12.2001
- Retained to manage all aspects of move to successor clearing platform.
- Provided updates to all stakeholders on key milestones for project.
- Developed and managed The process of moving internal clients and assets to a successor clearing platform while minimizing business interruption and enhancing company operations.
- Developed new timeline and procedures to complete project after 9/11 as corresponding clearing firm was located in the World Trade Center.
Prime Brokerage Relationship Manager
Bear Stearns & Co
Brooklyn , NY
05.2000 - 11.2000
- Managed relationship between firm and assigned Prime Brokerage clients.
- Worked daily with clients to ensure compliance with trade settlement, stock loan and other operational items.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about product and service options.
Relationship Manager /StockPlan Ops /Admin
Schroder & Co Inc.
New York, NY
10.1995 - 04.2000
- Member of startup team for firms Prime Brokerage Services division.
- Worked with senior management to initiate new projects and assist in various processes.
- Discussed ESOP program with customers, outlined restrictions and educated on policies.
- Provided administrative support to three senior members of firm.
Education
Bachelor of Science - Sport Management
George Washington University, The
Washington, DC05.1994
Skills
- Product and service knowledge
- Professional communication
- Diplomatic
- Results-driven
- Staff education and training
- Documentation
- Account management
- Complaint resolution
Timeline
Surveillance Compliance Analyst Contractor
Societe Generale
10.2021 - 04.2022
Surveillance Compliance Analyst Contractor
Societe Generale
06.2019 - 12.2019
Client Service Manager
Fidelity Investments
04.2002 - 03.2007
Consultant
Broadway Trading
08.2001 - 12.2001
Prime Brokerage Relationship Manager
Bear Stearns & Co
05.2000 - 11.2000
Relationship Manager /StockPlan Ops /Admin
Schroder & Co Inc.
10.1995 - 04.2000
Bachelor of Science - Sport Management
George Washington University, The
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