CHRISTINA SESEMANN
OMAHA,NE
Summary
Detail-oriented Claims Specialist with extensive experience in claims processing, documentation review, and benefit calculations. Proven track record of resolving claims efficiently to enhance customer satisfaction.
Overview
24
24
years of professional experience
Work History
CLAIMS SPECIALIST
Transdev Services
OMAHA, NE
12.2024 - Current
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Signed payment approvals accepted claims.
CASHIER
Dollar Tree
Omaha, Nebraska
09.2020 - 01.2024
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted with inventory management and restocked merchandise as needed.
- Handled cash, credit, and debit transactions accurately and securely.
- Trained new cashiers on procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
CASHIER
Gas Station
OMAHA, NE
11.2021 - 09.2022
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations.
- Handled cash, credit, and debit transactions accurately and securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally to ensure satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
CASHIER
Scooters Coffee Shop
OMAHA, NE
10.2008 - 09.2014
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and debit transactions accurately and securely.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Cleaning Crew Member
ABM Industries
OMAHA, NE
- Maintained cleanliness and organization of assigned areas throughout facilities.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Collaborated with team members to ensure thorough cleaning of high-traffic areas.
- Followed safety protocols while handling cleaning chemicals and materials properly.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
- Stocked restrooms with paper products and soap dispensers.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Spot-cleaned glass surfaces and windows with cleaning solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Serviced, cleaned and restocked restrooms.
Caregiver
TOUCHING HEARTS
OMAHA, NE
05.2008 - 02.2010
- Provided compassionate support to clients in daily living activities.
- Assisted clients with personal hygiene and grooming needs.
- Developed meaningful relationships with clients to enhance emotional well-being.
- Maintained a clean and safe environment for clients at all times.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Cafeteria Worker
Blair High School
BLAIR, NE
08.2002 - 05.2005
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with inventory management and food storage procedures.
- Collaborated with team members to streamline meal service operations.
- Prepared and served meals to students and staff daily.
- Ensured compliance with health and safety regulations in food handling.
- Managed cash register and processed student meal payments accurately.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Greeted guests with friendliness and professionalism.
- Filled and served various beverages for customers.
- Stocked service stations with ice, napkins and straws.
Education
High School Diploma - undefined
BLAIR HIGH SCHOOL
Blair, NE05-2005
Skills
- Claims processing
- Policy evaluation
- Benefit calculations
- Documentation review
- Payment approval
- Customer relationship management
- Teamwork
Timeline
CLAIMS SPECIALIST
Transdev Services
12.2024 - Current
CASHIER
Gas Station
11.2021 - 09.2022
CASHIER
Dollar Tree
09.2020 - 01.2024
CASHIER
Scooters Coffee Shop
10.2008 - 09.2014
Caregiver
TOUCHING HEARTS
05.2008 - 02.2010
Cafeteria Worker
Blair High School
08.2002 - 05.2005
Cleaning Crew Member
ABM Industries
High School Diploma - undefined
BLAIR HIGH SCHOOL