Christina Sevilla
Chicago,IL
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
26
26
years of professional experience
Work History
Retail Store Manager
Zale Delaware Inc
Chicago Ridge, IL
02.2016 - 10.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Registered Medical Assistant
River Forest Medical Center
Oak Park, IL
03.2010 - 02.2016
- Assisted physicians in exams, treatments, and procedures.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Provided instruction to patients on medication usage and treatment plans.
- Performed patient assessments, including vital signs and medical history documentation.
- Collected specimens for laboratory testing according to accepted standards.
- Adhered to HIPAA regulations while handling confidential patient information.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
Sales Associate
Piercing Pagoda
Chicago, Illinois
09.1998 - 06.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
GED -
Illinois Community College Board
Chicago, IL03-2009
High School Diploma -
Lincoln College of Technology
Melrose Park, IL02-2009
Skills
- Customer service
- Employee training
- Performance metrics
- Store operations
- Client relationship management
- Communication skills
- Financial management
- Recruitment and hiring
- Store opening and closing
- Payment processing
- Technology proficiency
- Inventory management
Timeline
Retail Store Manager
Zale Delaware Inc
02.2016 - 10.2024
Registered Medical Assistant
River Forest Medical Center
03.2010 - 02.2016
Sales Associate
Piercing Pagoda
09.1998 - 06.2008
GED -
Illinois Community College Board
High School Diploma -
Lincoln College of Technology