Christina Shasha
Duncanville
Summary
Dedicated retail associate with a strong focus on customer service and team collaboration. Proven ability to enhance customer experiences through effective communication and problem-solving.
Adaptable retail sales associate with a history of driving sales and maintaining inventory. Skilled in point-of-sale operations and visual merchandising, ensuring exceptional customer interactions and efficient transaction processing.
Detail-oriented and proactive professional with experience in retail and safety protocols. Known for strong problem-solving skills and commitment to enhancing customer satisfaction, ready to contribute to team success.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Retail Sales Associate
Best Buy
Cedar Hill
11.2015 - 01.2016
- Assisted customers in selecting products and understanding features.
- Maintained product displays and ensured proper inventory levels.
- Operated point-of-sale systems for transactions and returns.
- Collaborated with team members to enhance customer service experiences.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Processed returned merchandise according to company policies.
Nuclear Biological Chemical Specialist
United States Army
Atwood
04.2006 - 09.2009
- Conducted assessments of hazardous materials and biological threats.
- Implemented safety protocols for handling nuclear materials.
- Trained personnel on chemical warfare defense procedures.
- Developed emergency response plans for contamination scenarios.
- Collaborated with teams to execute decontamination operations.
- Provided guidance on personal protective equipment usage.
- Assisted in conducting drills for nuclear incident preparedness.
- Ensured accuracy of data collected from sampling operations related to NBC hazards.
- Performed maintenance on NBC protective clothing, masks, and respirators.
- Trained personnel in the use of NBC detection equipment and proper protocols for handling hazardous materials.
- Provided technical advice on NBC-related issues to commanders and staff personnel.
Retail Sales Associate Worker
Pavilions Grocery Store
Newport Beach
03.2004 - 11.2005
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Stocked shelves and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service experience.
- Resolved customer complaints and issues professionally and promptly.
- Assisted customers in selecting items that best suited their needs.
- Greeted customers and provided product information.
- Provided excellent customer service to ensure repeat business.
- Restocked shelves with new inventory.
- Inspected merchandise for defects or damages prior to stocking shelves.
- Operated cash registers, processed payments, and issued receipts.
- Worked closely with management team to develop promotional strategies.
Sales Associate
Pet City
Newport Beach
06.2004 - 04.2005
- Engaged customers by providing product knowledge and personalized assistance.
- Managed inventory levels and organized merchandise displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of the sales floor at all times.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Business Administration - Business Administration And Management
Mountain View College
Dallas, Texas, TX 08.2021 - 07.2022
Certificate - Pet Groomer
Texas All Breeds Grooming
Arlington , Tx 06.2019 - 09.2019
Massage Theraphy
Cortiva
Arlington , Tx 04.2018 - 10.2019
Skills
- Customer service
- Visual merchandising
- Inventory management
- Point-of-sale operation
Timeline
Associate of Business Administration - Business Administration And Management
Mountain View College
08.2021 - 07.2022
Certificate - Pet Groomer
Texas All Breeds Grooming
06.2019 - 09.2019
Massage Theraphy
Cortiva
04.2018 - 10.2019
Retail Sales Associate
Best Buy
11.2015 - 01.2016
Nuclear Biological Chemical Specialist
United States Army
04.2006 - 09.2009
Sales Associate
Pet City
06.2004 - 04.2005
Retail Sales Associate Worker
Pavilions Grocery Store
03.2004 - 11.2005