Christina Shepard

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Set up new sales displays each week with fresh merchandise.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Processed customer orders and accurately handled payment transactions.
• Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
• Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized POS system to handle customer cash and credit card transactions.
• Demonstrated versatility by cross-training in various departments throughout the store when required.
• Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
• Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
• Enhanced customer experience by providing prompt and accurate transactions.
• Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.

When , I was a stay at home, Mom, I was very active in my children's education and school activities .

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Oversaw daily operations to maintain store cleanliness and organization.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.