Christina Sheppard
Raleigh,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Data Entry Admin
Endeavors Fabrication Group
07.2016 - Current
- Organizing files and collecting data to be entered into the computer.
- Analyzing the data for errors
- Reporting problems with the data.
- Accurately entering information into various computer programs.
- Keeping sensitive customer or company information confidential
- Updated, collected and imported hours with Quickbooks timekeeping system.
- Record and enter all employee jobs for each given day.
- Utilized Excel to process journal entries for worker compensation
- Responsible for company credit card statements and entries into Quickbooks
Warranty Administrator
Executive Honda
04.2013 - 07.2016
- Verify accuracy of information in computer systems and repair orders
- Organize billing and invoice data, correcting and re-submitting claims as needed
- Prepare accounts receivable paperwork for warranty payments
- Arrange expected revenue reports for Manangement
- Develop and create more effective filing system to accelerate paperwork processing
- Exceed expectations of no more than 15% monthly dealer preference reject rate
- Interact daily with the Service Manager, General Manager, and Warranty Manager
- Submission of and record-keeping for new cars following post-delivery inspection (PDI)
- Update lists to maintain knowledge of current recalls and warranty extensions
- Identify and resolve system and account issues individually and with the Warranty Manager
- Train new Service Department cashiers
- Perform additional duties such as providing coverage for front desk reception, taking photographs for warranty claims, telephone and email correspondence with appropriate contacts, and more
Driver
Enterprise Rent-A-Car
12.2010 - 04.2013
- Conveyed customers to and from Enterprise and their homes or businesses
- Interacted and conversed with a great variety of people during transportation
- Traveled to various Enterprise locations to collect cars for both customers and the Cheshire fleet
- Ensured all vehicles were properly cleaned and re-fueled following use
- Formed professional, friendly relationships with repeat customers
Courtesy Technician Hood Technician
Jiffy Lube
07.2007 - 04.2013
- Regularly solved billing problems and handled customer inquiries
- Received Automotive Service Excellence (ASE) certification
- Interacted daily with diverse customer population requiring all types of automotive help
- Answered inbound calls in support of customer needs
- Responsible for managing cash drawer in a fast-paced environment
- Awarded three times the 'Employee of the Month' award
Shift Leader Cashier
McDonald's
06.2006 - 07.2007
- Supervised daily functions of fast food restaurant
- Reconciled customer complaints successfully
- Balanced all cash drawers and kept detailed records of payments and settlement reports
- Maintained positive, productive relationships with vendors
- Awarded one time the 'Employee of the Month' award
Education
High School - General Studies
John F. Kennedy High School
Waterbury, CT06-2006
Skills
- Microsoft Excel
- Accounts Payable
- Accounts Receivable
- Automotive Industry
- Billing
- Claim Processing
- Customer Service
- Communication
- Databases
- Data Entry
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Claims processing
- Positive attitude
- Accuracy and attention to detail
Timeline
Data Entry Admin
Endeavors Fabrication Group
07.2016 - Current
Warranty Administrator
Executive Honda
04.2013 - 07.2016
Driver
Enterprise Rent-A-Car
12.2010 - 04.2013
Courtesy Technician Hood Technician
Jiffy Lube
07.2007 - 04.2013
Shift Leader Cashier
McDonald's
06.2006 - 07.2007
High School - General Studies
John F. Kennedy High School
Similar Profiles
Sreenu BaijuSreenu Baiju
Senior piping engineer at The Shaw Group (Shawnass Piping Fabrication WLL)Senior piping engineer at The Shaw Group (Shawnass Piping Fabrication WLL)
Andre SeldersAndre Selders
Sandblaster/Painter at Shaw Group FabricationSandblaster/Painter at Shaw Group Fabrication
Victor I M SamuelVictor I M Samuel
Mechanical Engineer (Fabrication In charge) at Electron Group of company( Rak Steel Engineering& Fabrication LLC )Mechanical Engineer (Fabrication In charge) at Electron Group of company( Rak Steel Engineering& Fabrication LLC )