CHRISTINA SILVA
Hobbs,NM
Summary
Dependable office manager with good supply management, record keeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
15
15
years of professional experience
Work History
Main Control Room Officer
South Dakota Department of Corrections
Pierre, SD
01.2023 - 02.2024
- Conducted video surveillance reviews to identify potential security risks or breaches, taking corrective action when necessary
- Participated in regular briefings with management teams, providing status updates on ongoing initiatives or potential areas requiring attention within the control room setting
- Streamlined incident reporting processes, ensuring timely and accurate communication to management and other relevant parties
- Increased situational awareness by maintaining accurate logs of all activities in the control room and sharing pertinent information with relevant stakeholders
- Provided support during audits or inspections, demonstrating adherence to established policies and procedures while showcasing continuous improvement efforts within the control room domain
- Managed access control systems, verifying credentials and granting appropriate access levels to authorized individuals only
- Handled all phone and radio traffic for the facility.
Manager
Costello Real Estate & Investments
Pierre, SD
04.2022 - 10.2022
- Move in/outs, deposit rent checks, submit invoices, delegate maintenance tasks, perform inspections, hire contractors as needed, maintain files, keep things up to code
- Accomplished multiple tasks within established timeframes.
Transportation Security Officer (TSO)
TSA (Transportation Security Administration)/DHS
Pierre, SD
03.2021 - 04.2022
- Check identification, baggage or luggage, run X-ray machine, perform pat downs, observe behaviors of people, maintain safety of travelers
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times
- Performed pat-downs to look for unauthorized materials and weapons
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
Preschool Teacher
Children's Castle
Pierre, SD
08.2020 - 02.2021
- Had classroom of toddlers
- Developed weekly lesson plans and activities to engage children and promote learning
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom
- Applied play-based strategies to provide diverse approaches to learning
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
PCT (Patient Care Technician)
LRMC
Hobbs, NM
01.2020 - 07.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary
- Enhanced patient satisfaction by providing compassionate and attentive care
- Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Emergency Dispatcher
City of Pierre
Pierre, SD
10.2019 - 11.2019
- Improved response times by prioritizing and efficiently managing emergency calls
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Security Guard
Tactical Security Solutions
Hobbs, NM
09.2018 - 08.2019
- Responded quickly to emergency situations to assess and deflect issues
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Investigated suspicious activities and persons to maintain security of premises
- Updated shift logs and produced daily reports to document security activities and specific incidents.
CNA - Certified Nursing Assistant
Dessert Springs
Hobbs, NM
01.2018 - 10.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted patients with daily living activities, promoting independence and dignity
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Enhanced patient satisfaction by providing compassionate and attentive care
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Call Center Customer Service Representative
Convergys
Las Cruces, NM
12.2016 - 03.2017
- Managed large amount of inbound and outbound calls, while following call flow script
- Identified customers needs, provided solutions and upsold when possible
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Home Health Aide
Total Care Home Care
Hobbs, NM
08.2011 - 09.2015
- Communicated the needs of each patient
- Took care of errands, cooked their meals, cleaned any areas needed
- Assisted with bathing and clothing
- Planned schedules and meals.
Station Agent
Envoy Air, formerly American Eagle Airlines
Hobbs, NM
01.2015 - 03.2015
- Promoted and sold air travel, prepared itineraries, computed fares, issued refunds, issued tickets, checked and collected baggage
- Answered inquiries regarding general travel
- Performed duties at boarding gates terminals and upon departure.
Customer Service Associate
The Home Depot
Hobbs, NM
03.2013 - 05.2014
- Provided fast friendly service by seeking out customers, assessing their needs and assisting
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Maintained a high level of product knowledge, providing accurate information to customers
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Correctional Officer
Geo
Hobbs, NM
10.2008 - 12.2009
- Maintain order peace and public safety
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts
- Conducted routine and emergency head counts
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
DIPLOMA -
Hobbs High School
Hobbs, NM05.2007
Skills
- Data Entry
- Resourceful
- Strong Problem Solver
- Organizing and Categorizing
- Administrative Support
- Time Management
- Verbal Communication
- Positive Attitude
- Front Office Management
- Document Management
- Customer Service
Assessments
- Childcare skills, Proficient, 08/01/24
- Attention to detail, Proficient, 04/01/24
- Sales skills, Proficient, 04/01/24
- Work motivation, Proficient, 05/01/20
- Recruiting, Proficient, 08/01/24
- Work style: Reliability, Proficient, 01/01/24
- Administrative assistant/receptionist, Proficient, 08/01/24
- Working with MS Word documents, Proficient, 04/01/24
- Customer service, Proficient, 08/01/24
- Filing & organization, Proficient, 04/01/24
- Retail customer service, Proficient, 04/01/24
- Medical receptionist skills, Proficient, 08/01/24
Timeline
Main Control Room Officer
South Dakota Department of Corrections
01.2023 - 02.2024
Manager
Costello Real Estate & Investments
04.2022 - 10.2022
Transportation Security Officer (TSO)
TSA (Transportation Security Administration)/DHS
03.2021 - 04.2022
Preschool Teacher
Children's Castle
08.2020 - 02.2021
PCT (Patient Care Technician)
LRMC
01.2020 - 07.2020
Emergency Dispatcher
City of Pierre
10.2019 - 11.2019
Security Guard
Tactical Security Solutions
09.2018 - 08.2019
CNA - Certified Nursing Assistant
Dessert Springs
01.2018 - 10.2018
Call Center Customer Service Representative
Convergys
12.2016 - 03.2017
Station Agent
Envoy Air, formerly American Eagle Airlines
01.2015 - 03.2015
Customer Service Associate
The Home Depot
03.2013 - 05.2014
Home Health Aide
Total Care Home Care
08.2011 - 09.2015
Correctional Officer
Geo
10.2008 - 12.2009
DIPLOMA -
Hobbs High School