Christina Slocum
Palmetto,Florida
Summary
Seasoned Call Center/Office Manager with a proven track record of leading diverse teams, driving operational improvements, and ensuring exceptional customer satisfaction. Skilled in streamlining operations, reducing costs, and enhancing productivity while maintaining service quality. Successfully transformed call center operations through strategic leadership and innovative solutions.
Overview
18
18
years of professional experience
Work History
Call Center Manager
Sabrina’s Gulf Coast Window and Pressure Cleaning
Bradenton, Florida
02.2010 - Current
- Demonstrated exceptional customer service by assessing customer needs, offering accurate estimates, delivering excellent service and resolving escalated customer complaints.
- Established a high-performing team of call center representatives who consistently achieved performance targets.
- Developed training content for onboarding new team members on efficient call management strategies.
- Answered, screened, and managed incoming calls proficiently through call management system and web-based tools.
- Organized product showcases at trade shows, exhibitions, and other events.
- Created weekly, monthly, and quarterly reports outlining regional sales data, including revenue goals attained and areas needing improvement.
- Recruited and inspired exceptional sales staff to surpass $1M in annual revenue.
- Directly managed onboarding process for new field technicians: interviewing candidates, screening backgrounds, and verifying documentation for compliance.
- Created and managed daily work schedules for field technicians.
Accounts Payable/Accounts Receivable Manager
Sarasota Restaurant Equipment, Inc.
Sarasota, Florida
02.2007 - 01.2010
- Managed accounts payable for over 150 manufacturers and sales representatives.
- Maintained meticulousness in handling invoices, correctly capturing early payment incentives and reconciling any inconsistencies.
- Achieved seamless organization and tracking of monthly payments totaling over $300k
- Served as the central link between clients and sales team to ensure smooth operations.
- Streamlined the preparation of monthly aging reports ensuring their accuracy and timeliness
- Managed delinquent customers' accounts by keeping track of late payments while taking appropriate measures to recover the outstanding debts.
- Performed daily reconciliations of accounts receivable ledger.
Education
Bachelor of Arts in Sociology -
State University of New York, New Paltz
06.1994
Skills
- Office and Call Center Management
- Salesforce CRM Expertise
- Comprehensive Report Writing
- Multiline Phone Management
- Payroll Management
- Clear Interpersonal Communication
- Two Decades of Customer Service
- Proficient in QuickBooks
- Proficient in Microsoft Word
- Outlook Express Utilization
- Skilled in Microsoft Software Utilization
- Internet Proficiency
- Microsoft Teams Collaboration Skills
- PowerPoint
- Understanding of Florida Department of Revenue Sales and Use Tax Laws
- Familiar in Reading/Writing French
- Issue Resolution Management
References
Available upon request
Affiliations
- Enjoy endurance activities in my spare time, such as triathlons, ultra marathons and mountain climbing.
Timeline
Call Center Manager
Sabrina’s Gulf Coast Window and Pressure Cleaning
02.2010 - Current
Accounts Payable/Accounts Receivable Manager
Sarasota Restaurant Equipment, Inc.
02.2007 - 01.2010
Bachelor of Arts in Sociology -
State University of New York, New Paltz