CHRISTINA SMALL
Miami,FL
Summary
Goal-oriented Registrar dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
12
12
years of professional experience
Work History
School Registrar
Miami Dade Public Schools
Miami, FL
10.2015 - Current
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Cultivated engaged student population with successful orientation programs.
- Coordinated and supervised academic advising activities.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Work From Home Agent
Intuit
Miami, FL
01.2023 - 04.2023
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Developed customer service processes to improve customer satisfaction.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Tax Preparer
H & R Block Tax Services
Miami, FL
01.2013 - 01.2020
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Security Officer
Airborne Security
Miami, FL
10.2011 - 10.2013
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
No Degree - Tax Preparer
H&R Block
Miami, FL09.2012
No Degree - Medical Records
Homestead Job Corp Center
Homestead05.2011
No Degree - Security And Protective Services
G-Force Security
Miami, FL01.2010
GED -
Lanier Career Academy
Gainesville, GA05.2007
Skills
- School Programs
- Digital Filing
- Business Correspondence
- Clerical Support
- Registration Processing
- Transcript Preparation
- Parent Outreach
- Student Engagement
- Office Procedures
- Registration Documents
- Data Entry Software
- Registration Requirements
Day Trader
I am a self taught day trader/stock investor.
Timeline
Work From Home Agent
Intuit
01.2023 - 04.2023
School Registrar
Miami Dade Public Schools
10.2015 - Current
Tax Preparer
H & R Block Tax Services
01.2013 - 01.2020
Security Officer
Airborne Security
10.2011 - 10.2013
No Degree - Tax Preparer
H&R Block
No Degree - Medical Records
Homestead Job Corp Center
No Degree - Security And Protective Services
G-Force Security
GED -
Lanier Career Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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