Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Penny Ficca

El Paso,TX

Summary

Welcoming clerical professional with over 10 years of experience in EPISD office setting assisting parents, students and staff. Positive and upbeat attitude while greeting and interacting with parents and staff, answering calls, emails and the front counter. Accurate when entering information in TEAMS and keeping organized filing systems.

Overview

25
25
years of professional experience

Work History

Registrar - Charles Middle School

EPISD
04.2016 - Current
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Organized, reviewed and filed paperwork for secure recordkeeping.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Processed registrations with attention to compliance with operational policies and EPISD standards.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Able to approve and edit time cards.
  • Effective in Substitute Management and finding covers for teachers without subs.
  • Receiving money and inputting data on the log for pickup.
  • Verify money for deposits.

Office Assistant - Nixon Elementary

EPISD
08.2013 - 04.2016
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with parents by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Paraprofessional Aide - Nixon Elementary

EPISD
01.2001 - 08.2013
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Graded tests and papers and recorded grades for teaching staff.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.

Substitute Teacher

EPISD
08.2000 - 01.2001
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Office Manager

Hill's Automotive
01.2012 - 08.2013
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
  • Build and print invoices for customers.
  • Carefully handle the money given by the customers and make sure correct amount is deposited every day.

Education

Certificate of Completion Degree - American Sign Language (ASL)

El Paso Community College
El Paso, TX
05.1999

High School Diploma -

Parkland High School
El Paso, TX
05.1995

Skills

  • Clerical Support
  • School Programs
  • School Administration
  • Administrative Support
  • Maintaining Student Records
  • Office Procedures

References

David Zamora

Retired Principal at Charles Middle School

(915)637-7947


Rosie Hernandez

PEIMS Clerk at Charles Middle School

(915)236-6550

rmherna2@episd.org


Mark Brooker

Retired Principal at Nixon Elementary

(915)873-1198


Dotty Caldwell

Retired Counselor at Nixon Elementary

Parent Engagement Liaison at Charles Middle School

(915)549-3485




Timeline

Registrar - Charles Middle School

EPISD
04.2016 - Current

Office Assistant - Nixon Elementary

EPISD
08.2013 - 04.2016

Office Manager

Hill's Automotive
01.2012 - 08.2013

Paraprofessional Aide - Nixon Elementary

EPISD
01.2001 - 08.2013

Substitute Teacher

EPISD
08.2000 - 01.2001

Certificate of Completion Degree - American Sign Language (ASL)

El Paso Community College

High School Diploma -

Parkland High School

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